Control Room Assistant

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Job Description

Role: Control Room Assistant

Pay Rate: £13.59

Location: Westquay Shopping Centre

Mitie has a great opportunity at Westquay Shopping Centre in Southampton. We are looking for an experienced Control Room Assistant to join the team on site. The shift pattern is 4 on 4 off with an hourly rate of £12.82 working 42 hours a week. You will report directly to the Duty Controller.

Within This Role You Will Be Expected To

1. Ensure CCTV is effectively monitored across the whole scheme escalating issues as necessary
2. Escalate incidents to the relevant personnel
3. Highlight Health and Safety issues and report to Tech Services.
4. Communicate clearly and effectively with all departments.
5. Monitoring security entry and exit to the service yard.
6. Assist the Duty Controller in updating Control Room records
7. Assist in issuing Contractor ID passes and keys
8. Assist customers and retailers with their enquiries on the telephone
9. Direct Security officers on the mall to ensure a safe and pleasant experience for customers, retailers and contractors.
10. Flexibility to pick up overtime on the other team.
11. Perform general administration duties if required
12. Undertake any other reasonable duties as required to meet the needs of the business.

Knowledge/Skills/Experience

1. Literate and numerate
2. Flexibility to work shifts on a 24 hour rota
3. Knowledge of CCTV operations, including Data Protection
4. SIA Security CCTV License is essential

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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