Contracts Manager

Intercity; Birmingham; On-site; GBP 40,000 - 80,000; Full time

Job description

Take Your Career in Contract Management to the Next Level!

Intercity Technology is recruiting for a highly skilled and motivated Contracts Manager to manage, maintain, and develop our contractual agreements across our diverse supplier and customer ecosystems. We are looking for a professional to ensure our contracts are robust, compliant, and commercially advantageous, contributing to the commercial growth and operational resilience of our business.

Key Responsibilities As a Contracts Manager

1. Draft, Negotiate, Review, and Manage Contracts: Handle a broad portfolio of contracts, including customer agreements, supplier contracts, MSAs, SaaS agreements, SLAs, NDAs, renewals, and amendments.
2. First Point of Contact: Act as the first point of contact for all contractual matters and queries.
3. Contract Register and Milestone Tracker: Maintain an organised, auditable contract register and key milestone tracker.
4. Compliance: Ensure compliance with internal governance, group policies, and applicable laws and regulations such as GDPR, Data Protection, and Ofcom.
5. Contractual Advice: Provide clear, pragmatic contractual advice to internal stakeholders whilst addressing emerging regulatory risks across procurement, finance, sales, delivery, and senior leadership.
6. Support Procurement and Bid Teams: Assist with the evaluation of commercial terms and tender documentation.
7. Process Improvements: Drive improvements to contracting processes, templates, playbooks, and internal workflows.
8. Automated CLM Systems: Support the development of automated contract lifecycle management systems (CLM).

Key Skills and Experience:

Education And Qualifications

1. Bachelor’s degree in Law, Business, or a related field.

Experience and Knowledge:

1. Minimum 3 years’ experience in contract management, legal support, or commercial operations within a B2B or technology-led organisation.
2. In-depth understanding of commercial and contractual law principles.
3. Experience managing both supplier and customer contracts, ideally within the technology, telecoms, or MSP sector.
4. Ability to negotiate complex terms and conditions independently and pragmatically.
5. Familiarity with standard contract types including software licensing, service agreements, data processing, and cloud solutions.
6. Strong organisational skills and attention to detail with the ability to manage multiple concurrent contracts.

Competencies and Skills:

1. Strong business and financial understanding, with the ability to align contract performance with commercial objectives.
2. Highly skilled in negotiating contract terms, balancing risk and opportunity, while maintaining strong relationships.
3. Ability to identify and resolve complex contract issues quickly and effectively, with a focus on continuous improvement.
4. Meticulous in contract analysis and performance monitoring, ensuring accuracy and adherence to contractual terms.
5. Ability to take initiative, lead projects, and manage cross-functional teams to deliver results on time and within scope.

What We Offer:

1. 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
2. Annual pay reviews.
3. Holiday buy scheme.
4. All-company bonus scheme.
5. Death in service cover.
6. Employee assistance programme.
7. Company pension.
8. Active social calendar.
9. A strong focus on developing our people.

About The Company

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our Vision Is To Be The Best Technology Partner To Work For And With – We Are Really Proud Of Our Achievements So Far

• Customer Net Promoter Score of +92
• Gold Award Investors in People Accreditation
• 3-star “World Class” Best Companies accreditation, and for 2022, 2023, and 2024:
• The no. 1 best telecoms company to work for
• 9th best mid-sized company in the UK to work for!
• 7th best company in the West-Midlands to work for!
• Platinum Eco Vadis rating

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.