Contracts Engineer

Exciting Opportunity for a Contracts Engineer.

We are searching for a Contracts Engineer to join our talented team based in Peterborough.

As a Contracts Engineer, you will support the business and its customers in providing technical support both internally and externally. You will ensure the highest levels of customer satisfaction with our services and equipment, particularly those customers with Customer Care Agreements. You will also be the main point of contact for remote monitoring of customer equipment.

This is a permanent position working 37.5 hours per week. We offer hybrid working for this role which will allow you to enjoy the balance of home working and collaboration time with the team in our modern, friendly offices which include free onsite parking.

Who are we?

Chart Industries is a leading global manufacturer of highly engineered equipment servicing multiple applications in the clean energy and industrial gas markets. Chart employs over 11,700 people based across 64 global manufacturing locations and 50+ service centres. Recognised for an innovative edge and expansive portfolio, Chart has a global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few.

In 2023, Chart acquired Howden, a leading global engineering business. Since 1854, Howden has been at the forefront of developing engineering solutions for the needs of industrial processes. Today, Howden provides mission critical air and gas handling products to clients with our range of highly engineered compressors, blowers, fans, steam turbines and rotary heat exchangers.

The strategic combination of Howden and Chart expands our offering of products and solutions across the Nexus of Clean -- clean power, clean water, clean food and clean industrials. Together we are advancing a more sustainable future, by helping our customers to increase their environmental & functional efficiencies and decarbonise their operations. We have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers tackle some of the planet's most pressing issues.

What will you do...

1. Identify customer solutions
2. Use knowledge and experience to troubleshoot operational and control system problems as efficiently as possible
3. Review site operational data, and data recorded using remote monitoring, to enable the creation of operational assessment reports as per the requirements of the Customer Care Agreements (CCA's)
4. Correctly record all technical queries and communications to allow all departments to review the current situation and the answers provided to the Customers
5. Providing review and recommendations on findings in Field Service Engineer reports
6. Review of control panels for obsolescence, upgrades and modifications
7. Support the development of engineered solutions
8. Writing of technical reports
9. Delivery of customer solutions
10. Ensure a swift technical response to all customer queries and follow the technical support process and guidelines
11. Provide a strong link between Customer Services and Engineering
12. Growing the business
13. Review panel architecture and document the possibility of implementing new designs, procedures, or processes to complement our customer care agreements
14. Identifies and defines opportunities for development of products and services provided by the Company.
15. To be a problem solver, and not afraid to use new ideas / initiatives and challenge our processes. Preparation of Technical Service Bulletins for use both externally and internally
16. Provide content to allow others to deliver customer training as and when required by the business, organise and support other resources that will provide training services

What do you bring...

1. At least 3 years or equivalent experience in a controls engineering role
2. Relevant qualifications in Engineering, minimum HNC
3. Good understanding of the control architecture and systems used in the operation of Rotating equipment
4. Knowledge of quality management systems
5. Knowledge of relevant industry HSE practices and requirements
6. Computer literate, organised, has the ability to stay focussed to complete complex tasks
7. Good with detail and able to see tasks through to completion swiftly and effectively
8. Capable to respond effectively in a crisis situation
9. Excellent written, telephone and face-to-face communication skills

It's a bonus if you have (but not essential)...

1. Experience in the oil, gas, petrochemical, or power generation industries
2. Strong technical knowledge of Rotating Equipment, Reciprocating Compressors & Steam Turbines
3. Basic AutoCAD skills for minor drawing modifications
4. Experience of Woodward governors Control system commissioning knowledge
5. Experience of remote monitoring of rotating machinery
6. Good commercial experience with a variety of different contract types

In Return, we offer a range of fantastic benefits:

1. A flexible and supportive work environment
2. A competitive salary
3. Generous holiday entitlement package
4. Howden Pension Plan with Scottish Widows
5. Healthcare cash plan with Healthshield
6. Access to My Howden Benefits & Wellbeing Portal - Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing
7. Group Life Assurance plan at 3x salary
8. Group Income Protection plan
9. Opportunity to be involved in our ESG 'Bright Future' initiatives - STEM ambassador & volunteering
10. Dedicated Help@Hand Service - Free Counselling, Physiotherapy, financial support etc
11. Training & Development Opportunities
12. Enhanced Maternity, Paternity, shared parental and adoption leave pay

Interested? We would love to hear from you! Please follow the link to our website to apply.