Contracts Administrator

CC Cousins Ltd; Rochester; On-site; GBP 26,000; Full time

Job description

Contracts Administrator
Salary up to 26K
Salary review at probation
Hours: Full Time - 8am - 5pm

ABOUT CC COUSINS
Rooted in traditional values and committed to delivering a comprehensive, personal service, CC Cousins is your premier choice for complete facilities maintenance solutions. We proudly serve the commercial and retail sectors across Kent, London, and the Home Counties, offering a wide range of services including drainage, plumbing, civil engineering, electrical work, landscaping, and everything in between.

THE ROLE:
We are currently seeking a Contracts Administrator to join our established and growing team in the office. You will be providing crucial support to our Contracts Manager; ensuring clients are updated, materials ordered, engineers advised and jobs updated/completed on our internal portals.

The environment is one of fast pace. We are seeking an individual who can manage multiple tasks, is happy to speak to clients and engineers on the phone, and is able to use CRM Systems.

Responsibilities:

1. Handle incoming phone queries from clients, engineers, and suppliers.
2. Monitor shared inboxes and forward queries to the appropriate manager when needed.
3. Track job statuses (e.g. awaiting acceptance, on hold) and review weekly.
4. Raise new job requests for both reactive and quoted works.
5. Keep clients updated throughout the job process, including completion updates and next steps.
6. Support the Contracts Manager with scheduling work for engineers and coordinating with clients.
7. Update client portals and systems after work is completed, including responding to any follow-up queries.
8. Maintain daily logs and reports (e.g. Elogbooks).
9. Send attendance confirmations to clients and calendar reminders to staff.
10. Ensure health and safety procedures are followed, including the use of RAMS for all high-risk or quoted works.

Additional duties will also be required from time to time to support any additional needs of the team or the business.

Minimum Requirements:
Previous experience within the industry and/or purchasing/trade counter experience would be ideal.

Desirable Skills:

1. Strong communication skills.
2. A confident ability to resolve problems.
3. Excellent typing with attention to detail.
4. Able to work as part of a team or alone when required.
5. Ability to flex between workflows dependent on business demand.
6. A knowledge of the construction/facilities management industry.
7. Previous experience in a trade environment.

Hours of Work:
Monday to Friday 8am - 5pm / Monday to Thursday 8am - 5pm and Friday 8am - 4pm, alternating weekly.

Benefits:
Pension scheme offered
Holiday at statutory plus bank holidays