Contracts & Administration Manager, EMEA

Job title: Contracts & Administration Manager, EMEA
Location: Delta Park, Fareham, UK
Department: EMEA Commercial Operations
Working Hours: 37.5 hours per week, Mon-Fri (hybrid working arrangements)

A brighter future awaits you.

CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses.

At CooperVision, we’re big on belonging. Everyone’s contribution counts, and that’s why inclusion and diversity are so important. It isn’t just the right thing to do; it’s what makes our company the best it can be. We are committed to creating an inclusive and engaging workplace. Our Employee Resource Groups offer employees to grow within a safe and inclusive space. So be yourself, whoever you are, and let’s achieve amazing things together.

Job summary – What to expect:

We have an exciting opportunity to join our EMEA Commercial Operations team as a Contracts & Administration Manager. This role is responsible for the contracts process for a defined list of accounts and markets, as well as the continued integration of the Specialty EyeCare (SEC) business entities into the regional contract process. In addition, the post holder is accountable for leadership and line management of the Contract Administrator team, who support the contract process across all EMEA markets, inside and outside of the CLM system. The Contracts & Administration Manager and their team are the regional SMEs in the contracts management process and the CLM system.

Essential Functions & Accountabilities:

• Manage the Contract Administrators to ensure all deliverables are timely and correct. Oversee the Contracts Administrators as they support the roll out of new contract policies, general terms, standard terms of business or updates to boilerplates, inside and outside CLM system. Plan the Contract Administrators team workload across ongoing and upcoming requests, to optimize resource and ensure we deliver to demand even when supporting ad-hoc projects/requests.
• Support team development through appropriate delegation, training, and coaching. Ensuring to promote and retain talent.
• Lead the contract management process for a defined list of accounts and markets. Additionally, this involves integrating the SEC business units into our standard processes. The process includes reviewing the commercial aspects of the agreement, ensuring alignment to our contracts policies and terms. Gathering appropriate contract approvals where necessary. Drafting contracts using approved boilerplates and liaising with legal where changes are necessary. Escalating as necessary.
• Responsible for tracking FTI compliance and managing to new or renewal deadlines, proactively engaging with in market commercial teams to initiate requests. Producing training material and delivering training to drive 100% compliance.
• Liaise with all stakeholders in the contracts management process to ensure the process is updated as needed to capture new requirements or new approvers (for example, new legislation impacting RA/QA process). Promote good engagement with approvers in the process to drive efficiency.
• Lead the planning to roll-out new contracts policies, general terms, standard terms of business or updates to boilerplates, inside and outside the CLM system. Support CLM go-live projects to drive adoption and successfully embed.
• Maintain Global/EMEA policy table and other process guidance, SOPs and WIs to support everyone and ensure the Contract Management team remains trained, compliant, and well-informed. Ensure our contracts process is fit to pass an internal audit.
• Support the Senior Contract Manager in (i) collaboration with our Legal function to drive better understanding of contractual framework in our sales organization and the Sales Operations team, and (ii) identifying continuous improvement opportunities within the EMEA contract process and associated activities.
• Support and assist in other areas of Sales Operations areas as required.

Scope

This role has high levels of interaction with Cluster Senior Leadership, Country Managers, Heads of Sales, Finance, Legal, Operations, RAQA, Global Commercials Operations, EMEA and Market Commercial Functions (including Marketing, Customer Marketing, Sales Operations and Professional Services).

Qualifications, Knowledge, Skills, and Abilities:

• Excellent project management, organizational and follow-through skill set.
• Networking skills and driving best practice.
• Skills and confidence to communicate and work effectively at multiple levels across the whole organization (oral & written) – Commercial and Operations.
• Strong business acumen skills and analytical. Logical and organized.
• Must be capable of working with both speed and accuracy, with an excellent attention to detail.
• Ability to work cross functionally in multi region environments with a desire to understand different market needs and align functions or businesses behind common goals.
• Advance skill in the use of Excel, Word, PowerPoint and Adobe.
• Must maintain CooperVision product, policy and pricing knowledge.

Experience

• At least 5 years’ experience as Contract manager or similar.
• Experience as Project manager is desirable.
• Experience managing people and operating at senior leadership levels of the organization.
• Experience working in an international organization, previous exposure to different cultures and languages.

Education

Degree qualified or Qualified by experience with a sound understanding of Sales / Contract Administration.

What we offer:

You’ll receive competitive compensation and a fantastic benefits package including bonus, 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours.

We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVision.

What you can expect:

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering a diverse and inclusive culture is and how different perspectives add value and contribute to our success. With our CooperPride, African Descent, Woman’s Impact Network and Mind Body and Wellbeing Employee Resource Groups, we offer opportunities for employees to learn and grow within an inclusive and safe space.

If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

We operate a candidate referral scheme, so if you know anyone who could be a perfect fit for this role, please email their CV to referafriend@coopervision quoting the job reference code to enjoy a £100 voucher reward if they are successful!

Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1to view all other opportunities.

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