Contract Manager

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Contract Manager

Southampton - Full Time

We are currently recruiting for an experienced Contract Manager to manage a portfolio of high-profile PFI projects, responsible for total facilities management. The successful applicant will have full leadership and financial responsibility with a primary focus on operational and commercial compliance.

What will you be doing?

You will lead, develop, manage, and motivate a Support Services Team to the Mitie standards, ensuring that the client receives services of the highest quality. You will also support the Regional Account Manager in the development of the business strategy in line with current and emerging client needs. You will also:

1. Hold management of NPS (Net Promoter Score) and annual engagement targets
2. Manage a team of site-based Facilities Managers within the specific contract, including their adherence to all compliance processes, policies and procedures
3. Manage the recruitment, induction and training for the team when required
4. Manage succession planning for the team, including annual reviews, 1:1's etc.
5. Understand contractual and commercial SLA's and KPI's and lead on deliverables
6. Management of cashflow by account including the P&L, accrued income, resource, labour and recharging
7. Ensuring compliance of Mitie processes, policies and procedures for sites and contracts
8. Management and compliance of all aspects of site and contract related Health & Safety
9. Awareness and implementation of company safeguarding policies and procedures
10. Promote and safeguard the welfare of children and adults at risk who use the facilities in which Mitie operate

What do you need to be successful?

You will have experience in contract management within a PFI environment holding a strong understanding of people leadership and TFM. You will have experience working closely with multiple stakeholders commercially and also reviewing KPIs, contractual SLAs and P&L management. Ideally, you will hold an IOSH or NEBOSH certification.

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.

Important Information

If you are working in regulated activity, please note that you are subject to the following:

1. It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e., vulnerable adults, children or both).
2. This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. You can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. We have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month, and at the end of the year, there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at chloe.smailes@mitie.com.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.