Contract Manager

Compass Group UK & Ireland; London; On-site; GBP 100,000 - 125,000

Job description

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Job Introduction

General Manager - Goodenough College London

• Up To £55,000 per annum depending on experience
• Compass exclusive offers on PerksAtWork
• Access to a wide range of programs to train and develop you
• Pension contribution

What you'll be doing:

ESS have a fantastic opportunity for an experienced General Manager overseeing the operation at Goodenough College London. The General Manager will be responsible for the customer experience and reputation of ESS by effectively managing the team, equipment, resources, and third-party suppliers ensuring the housekeeping operation is in accordance with the client service level agreement and company standards & procedures.

More about the role:

• To ensure the delivery and quality of the housekeeping operation is in accordance with the client service level agreement and company procedures
• To ensure the Compass policies, procedures, and controlled documents are up to date and implemented correctly in your area including HSE & housekeeping service procedures
• To ensure the housekeeping team are engaged and managed effectively
• To manage the cleaning labour, equipment & resources budget for the contract in line with company targets
• To manage any third-party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreements e.g. linen, pest control
• To maintain adequate stock levels of all consumables and supplies
• To manage customer complaints, compliments, and feedback
• To ensure all KPI targets are met
• To keep your team up to date with any new processes, policies, and procedures

Who you are:

Our Ideal General Manager will have:

• Experience in a similar role
• Knowledge of Health & Safety legislation including COSHH
• Good numerical and written skills
• Ability to communicate effectively at all levels
• Excellent people management skills
• IT literate

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments, and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels, and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2111/77173001/52663136/SU

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength!