Contract Manager

Serco Limited; Greater London; On-site; GBP 65,000 - 70,000; Full time

Job description

Contract Manager
Wycombe Hospital, High Wycombe
£65,000- £70,000 per annum dependant upon experience, plus benefits of car, bonus and private medical insurance
Permanent, full time Monday- Friday

Serco are recruiting for a Contract Manager to join our team based at Wycombe Hospital. The key purpose of this role is to lead, manage and be responsible for a Hard FM service within a demanding healthcare environment. This will include the strategic development, improvement and growth of the service area(s) the post holder is responsible for, including the delivery of the contract financial plan and strategy.

Liaison and development of effective relationships with the NHS and UHSB (Customers) at all levels will be an integral element of the role, as will the ability to deliver the services in line with the budgets whilst achieving the contractual, legal and internal compliance standards through a motivated team.

Main Accountabilities:

Customer Focus:

• Takes responsibility for building customer advocacy and loyalty with all stakeholders, including the Trust, UHSB, members of the public, Senior Managers and colleagues by fostering a partnership approach to relationships.
• Understands key business drivers, actively develops and implements solutions to enhance the delivery of exceptional service and align operational strategies and priorities accordingly to balance customer and business needs.
• Actively provides focus, accountability, engagement and sustainability of service delivery to the team, encouraging team members to initiate change, take evaluated risks and overcome barriers to execution.
• Applies the Serco Values in all customer interactions.
• Manage formal responses to the client. Ensure any commitments made are in the interest of and in-line with Serco Business Objectives.
• To be resilient, politically savvy, innovative and entrepreneurial, able to identify and manage the risk of new commercial opportunities.

Operational Excellence:

• Provide high quality compliant services to ensure operational excellence to the customer.
• Ensure appropriate corporate governance is in place to comply with health, safety and other legal requirements within the department, working at all times within the Serco Management System (SMS).
• Supply technical knowledge (SME) and input across the contract and Serco as required.
• Analyse the business performance of the service(s), using the data to drive decision making and operational improvements.
• Identify and implement effective change and transformation service improvements by guiding others and helping them adapt to improve overall business performance.
• Manage a variety of complex service risks and issues making autonomous decisions to find practical solutions.
• Maintain and implement CSOPS for the service area(s).
• Undertake on call' manager responsibilities as part of a rota.
• To manage asset replacement projects as agreed with the client.

People:

• To provide leadership and management to the Leadership team and Estates team so that all employees understand and adopt the strategy and plans and are motivated to achieve their objectives in a timely and professional manner.
• Ensure a culture of high employee engagement and participation through effective and sustained people strategies aligned with the overall business objectives.
• Take responsibility for the training and development of employees, ensuring that all employees work safely and that they are aware of their responsibilities under the Health & Safety at Work Act 1974, PPE and other control standards.
• Effectively and appropriately allocate and empower responsibility to others to maximise the individuals' and organisational effectiveness.
• Ensure effective communication at all levels.
• Effectively manage the team through using the full range of Serco's People Policies and Procedures, including Recruitment and Selection, Performance Development Review, Absence Management, Discipline and Grievance.

Financials:

• The post holder will be financially accountable for the service(s) they are responsible for, which will include the preparation, monitoring and management of the budget in line with contract objectives.
• Develop the business development strategy, to support delivery of the contract's growth aspirations.
• Support the organic growth of the business by providing expertise and leadership to rebids in own geographical area.
• Draw up contingency plans to manage projected overspends.
• Identify and implement cost saving efficiencies across the service(s).
• Manage costings of Service variations.

Other:

• Participate as a full member of the LT, attending and holding team meetings, delivering innovation, sharing good practice across the contract and contributing effectively to debates.
• Lead the development of the contracts business strategy and business plan.
• Undertake other ad hoc duties as prescribed by the reporting manager and within the scope of skills and capability.
• Act with integrity, honesty and knowledge to promote the vision and values of Serco.

What you'll need to do the role:

• Degree educated or equivalent /or substantial industry experience
• IOSH Managing Safely or higher qualification in Health & Safety
• Professional membership of a recognised institution
• Knowledge of AutoCad
• Knowledge and understanding of Building services and HTMs
• Strong leadership skills: influence, support and steer a large diverse team
• Highly self-motivated and ability to motivate others
• Strong ability to identify, analyse and develop continuous improvement opportunities
• Strong people management skills including managing absence, conflict, discipline & grievance, performance, learning and development
• Effective communication skills
• Highly developed negotiating and diplomacy skills
• Numeracy skills required for management of budgets
• Confident with IT equipment and software including normal business applications
• Proven experience of working in Hard FM in a hospital environment
• Managing and building a team
• Managing a budget
• Leading and facilitating change
• Dealing with difficult situations
• Awareness of good business management practices e.g. cost control, staff rostering, people management
• Problem solving at a strategic level
• Flexible to be rostered to be On Call Manager so may have to attend site outside of core working hours - escalation point for on call rota.

What we offer:

• Company car
• Company bonus
• Private Medical cover
• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme

About us:

• Buckinghamshire Healthcare NHS Trust provides nationally recognised services focusing on providing the right care, in the right place, at the right time. Wycombe is one of the Trust's acute hospitals and its main site for planned (elective) surgery. It also provides specialist treatment for patients with heart conditions, strokes, cancer and urological conditions and has an Urgent Treatment Centre, all staffed by a dedicated team of healthcare professionals. The hospital design combines a number of buildings from traditional to modern facilities with a commitment to high-quality patient care.
• Serco, in providing hard FM services to part of the Trusts estate through a site-based team is dedicated to providing outstanding, person-centred care that is both effective and dependable. We are eager to grow this amazing team by welcoming positive and skilled individuals who are seeking opportunities in their preferred fields.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.