Contract Manager

Job Description - Contract Manager (047363)

Organisation

Commercial

Job

Position Type - Full Time

Salary – Circa £55k plus generous Benefits Package including Final Salary Pension and free Travel on the TfL network
Location – London/Hybrid
Contract Type – TfL/Permanent

Who we are

Transport for London (TfL) is one of the most iconic integrated transport authorities in the world. The roundel is a globally recognised image. We challenge ourselves to be at the forefront of technological innovation, we support a green policy to ensure we reduce waste and carbon in everything we do. Within TfL, the Procurement & Commercial (P&C) Team plays an integral role in delivering the above strategies, helping to maintain this reputation.

It’s an exciting time at TfL; we have procurement and contract management roles across a range of Programmes. The opportunities will take on these challenges to deliver value for money and the right outcomes for TfL, and ultimately for those that live, work, and visit London.

About the Team

P&C plays a key role in delivering all aspects of Transport for London’s obligations and the Mayor of London’s Transport Strategy. It is our responsibility to plan, strategize, and procure every essential component that TfL needs to deliver the millions of journeys that take place on our network each day.

With responsibility for the significant £6bn+ spend that is needed to keep London moving, the commercial activity P&C drives ensures we get the best return on investment and deliver outstanding long-term value.

The Roles

Fleet

There are several Contract Manager positions in this fast-paced and dynamic area. The roles will be responsible for managing a portfolio of high-value, high-profile, and complex supply contracts that contribute to the £500m Central Line Improvement Project (CLIP). A great opportunity for a capable individual to support and lead in the management and successful delivery of the projects with the key aim to deliver those contracts to programme and budget whilst achieving value for money for our organisation.

Rail and Sponsored Services

This is a wonderful opportunity to join the Outsourced Operations team that owns the end-to-end sourcing and contract management processes for a broad portfolio including London Cable Car, Woolwich Ferry, London River Services, Bus Stops and Shelters, and Micro-mobility (Santander Cycle-Hire Scheme, E-scooters).

To succeed in these roles, the job holder will need to collaborate effectively with procurement and delivery colleagues to identify best value opportunities. Where the roles require, they will apply compliant and best practice procurement processes. From time to time, the job holder may be required to manage 1 or 2 staff in support of the delivery of programme requirements.

Indirects

Join TfL's Indirects Procurement Team and immerse yourself in a dynamic environment where you will source a diverse array of goods and services across a number of Indirects categories in TfL and the broader Greater London Authority: Marketing and Revenue Generation, People, Professional Services, Vehicles, and Social Initiatives.

In the Marketing and Revenue Generation categories, you will lead on innovative marketing initiatives, from revenue-generating advertising concessions to iconic events like the globally recognised London New Year's Eve fireworks and creative projects such as the recent rebranding of the London Overground.

In the People category, you will be responsible for procuring essential Learning & Development services, alongside HR services, occupational health, temporary staffing, and recruitment.

In the Professional Services category, you will procure significant contracts that will drive consultancy and technical expertise, from engineering to project management, legal to financial services – all high-spend categories that contribute to the success of TfL.

In the Vehicles and Social Initiatives categories, you will procure innovative solutions, from electric vehicles, charging infrastructure, and hydrogen buses to vehicle safety initiatives, all aimed at enhancing operational efficiency and driving sustainability. In the Social Initiatives team, you will manage dynamic social initiatives, including impactful projects like the Homelessness Initiatives project.

Key Accountabilities

The roles will be solely post contract:

1. Prepare appropriate forms of contract to clarify the price and deliverables for the works or services, contract responsibilities, and the incentives, risk, and obligations for each party; stipulate contractual remedies in the event of poor performance or breach of contract.
2. Identifying, assessing, and reducing potential risks to commercial agreements and supplier performance.
3. Management of cost analysis, benchmarking, estimating, and cost planning using construction and engineering industry market economics and understanding their impact on cost and price.
4. Management of construction, engineering, supply, and service contracts.
5. Preparation of detailed analysis of variances and explanations, and understanding of the concept of, and ability to calculate earned value.
6. Formulation of negotiation parameters, analysis and interpretation of commercial data and demonstration of flexibility whilst achieving negotiation objectives.
7. Management of claims, mitigation, and advising on defence of claims, including analysis of the various parties’ positions.
8. Chairing performance meetings with suppliers, communicates performance data and agrees improvement plans. Able to differentiate between issues that can be managed locally and those that need to be elevated for either information, or resolution and action.
9. Supporting delivery of organisational and personal development programmes.
10. Liaising with third-party funders and developers on externally funded projects and developments including development agreements, cost recovery, and funding.

Skills, Knowledge & Experience

Skills:

1. Contract Management - Has an understanding of a range of different forms of contract and the components required to form a contract package and the interrelationship between these elements.
2. Strong negotiation skills - (Essential)
3. Influencing skills - (Desirable)
4. People management skills - (Desirable)
5. Listening skills, tact and diplomacy, and the ability to manage stakeholders - (Essential)
6. Stakeholder and supplier relationship skills - (Essential)
7. Advanced level of numeracy and data analysis skills - (Essential)
8. Communicate effectively, both orally and in writing, with people within and outside the organisation. Influence people across the organisation and outside - (Essential)
9. Awareness of risk management methods and techniques for the assessment and management of project and business risk - (Essential)

Knowledge:

1. Able to produce estimates - (Desirable)
2. Knowledge of JCT, ICE and NEC and forms of contract and ability to manage contract administration - (Essential – note, not needed for Indirect Team)
3. Ability to plan and deliver cost management - (Desirable)
4. Proven experience of managing complex customer and supplier relationships - (Desirable)

Experience:

1. Extensive experience of how the various commercial activities interrelate and are applied on major work streams, projects, and programmes. (Essential)
2. Previous experience of working within the EU Regulations for public sector and utilities procurement (desirable)
3. Experienced in utilisation of specialist IT systems for the management of sourcing (desirable)
4. Hold or be working towards membership of The Royal Institute of Chartered Surveyors (FRICS/MRICS) or equivalent professional qualifications - (Desirable)

Equality, Diversity & Inclusion

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

Please apply using your CV; a cover letter is optional. Word format or PDF is preferred, and please do not include any photographs or images to avoid technical issues with your application. Think carefully about the skills, knowledge, and experience in the advert and cover this in your CV.

Assessment Process and Key Dates

The closing date for applications is Friday 17th January 2025
Interviews will take place from Week Commencing 20th January 2025

Flexible Working

We recognise that supporting our colleagues to work flexibly has a positive impact. Considering business needs, we have several options including Part-time working, Job share, Compressed hours, and Staggered hours.

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home to work or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel