Contract Compliance Manager

Abellio; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job description

As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway. We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees.

As part of this investment, we are seeking a Contract Compliance Manager to join the Contract Performance Team, in Birmingham on a permanent full time basis.

This offers a rare unique opportunity for the successful candidate to broaden their knowledge of the wider West Midlands Trains business, working with colleagues from every area of our business to support the delivery of their commitments. The role also offers insight into the management of a National Rail Contract and the opportunity to influence one of our key stakeholders, the Department for Transport, at a pivotal time of change within the wider rail industry.

The successful candidate will help us deliver contract management of our National Rail Contract by building exceptional working relationships with internal and external stakeholders. They will also have the opportunity to build/expand knowledge across a wide range of business departments and topics as well supporting the wider West Midlands Trains business through a period of significant change.

Key Responsibilities:

• Develop and maintain a compliance matrix and associated analytics for reporting or any other tool/system in use.
• Support the business to understand contractual compliance and processes. Ensure obligation owners are aware of their obligations and understand what is required.
• Support the business to understand the additional contractual risks and obligations as WMT approaches the end of its National Rail contract.
• Produce timely and accurate reports and material for the periodic, quarterly and ad-hoc DfT/WMRE meetings as required.
• Lead the administration elements for maintaining contractual compliance with the support of the rest of the team, ensuring system content is kept up to date.
• Gather evidence of obligations being completed compliantly from the business and submit to DfT/WMRE using their contract management system.
• Support the reporting of areas of interest as agreed with DfT/WMRE and working with the business to review, analyse and monitor trends so that effective action can be taken where necessary.
• Manage regular requests for information from the clients and respond to customer/Ministerial feedback.
• Track meeting actions and responses to ensure the clients receive the information requested.
• Manage the approvals processes with the DfT/WMRE in line with the requirements of the contract.
• Support the production of the Handover Package, ensuring compliance with the contract.
• Produce reports, presentations etc. as required.
• Provide updates to the wider team and report on progress of commitments, successes and flagging any areas at risk of non-compliance.
• Maintain accurate and complete records on relevant systems.
• Attend meetings internally and externally as needed.
• Assist the business in activities in line with industry transition requirements.
• Any other reasonable duties as requested by the Contract Performance team.

Knowledge:

• Good knowledge of West Midlands Trains operations and areas of functional responsibility.
• High level understanding of rail contracts.
• Understands who our key external stakeholders are.

Skills:

• Excellent communication skills and able to converse at all levels of the business.
• Good working knowledge of Word, Excel, web based systems.
• Organised and methodical, ability to prioritise deadlines.
• Contract management or compliance experience.
• Pro-active individual with an ability to engage with others quickly to establish relationships on all levels.
• Analytical skills.
• Excellent attention to detail.
• Able to understand and absorb substantial amounts of information quickly and accurately and seek appropriate action to deliver realistic solutions.

Experience:

• Experience of working with stakeholders.
• Experience of working in a pressurised environment with restrictive timescales.
• Experience of managing complex tasks with an attention to detail.

West Midlands Trains are committed equal opportunities employers and encourage applicants from all backgrounds. As an employer we are dedicated to the recruitment and promotion of all, on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We believe diversity brings strength and is why we treat everyone fairly and assess you for the job based on your merit and skills.

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).