Contract Cleaning Manager

Job Title: Contract Cleaning Manager (Temporary Cover - May to September)

Location: Oxford and Surrounding

Contract Type: Temporary (May to September) - Potential for Permanent Role Based on Performance

About Us

Crystal Facilities Management is a leading provider of high-quality cleaning and support services across multiple sectors. We are seeking a Contract Cleaning Manager to join our team on a temporary basis to ensure the seamless daily delivery of our cleaning services. This role offers an excellent opportunity for professional growth, with the potential to transition into a permanent position based on performance.

Role Overview

As a Contract Cleaning Manager, you will play a pivotal role in overseeing and supporting the housekeeping and cleaning teams while ensuring contractual KPIs are met. Working closely with both on-site teams and head office management, you will be responsible for maintaining high service standards, streamlining communication, and ensuring compliance with Health & Safety (H&S) regulations.

Key Responsibilities:

1. Supervise, support, and manage cleaning and housekeeping teams across multiple sites.
2. Ensure the daily delivery of high-quality cleaning services, in line with contract requirements.
3. Train staff on Health & Safety procedures, COSHH, and best cleaning practices.
4. Conduct daily audits and quality checks to maintain service excellence.
5. Act as a key point of contact between on-site staff and head office management to ensure smooth communication.
6. Report, record, and provide feedback on team performance, identifying areas for improvement.
7. Monitor and track cleaning schedules, ensuring efficiency and staff productivity.
8. Ensure all compliance, health & safety, and company policies are adhered to.
9. Handle client and stakeholder queries professionally, ensuring a customer-focused approach.
10. Use MS Word and Excel for reporting, record-keeping, and KPI tracking.
11. Support the team with problem-solving and conflict resolution to maintain a positive working environment.

Key Skills & Experience Required:

1. Minimum 3 years of experience in a similar contract cleaning or facilities management role.
2. Strong leadership and supervisory skills with the ability to motivate and manage teams.
3. Excellent written and verbal communication skills.
4. Proficiency in MS Word and Excel for reporting and audits.
5. Strong understanding of Health & Safety regulations, COSHH, and risk assessments.
6. Ability to work in a fast-paced, hands-on environment and make quick, informed decisions.
7. Attention to detail and ability to uphold high cleanliness standards.
8. Strong problem-solving skills with a proactive approach.
9. Experience in performance management and team training is desirable.

Why Join Us?

1. A rewarding and dynamic role where you can make a direct impact.
2. Work within a supportive and professional environment.
3. Gain valuable experience in a leading facilities management company.
4. Opportunity for a permanent position based on performance.

If you have the required experience, leadership skills, and a passion for delivering exceptional cleaning services, we encourage you to apply.

How to Apply

Please submit your CV and a cover letter outlining your relevant experience and suitability for the role.