Contract Administrator

Contract Administrator

TCS Oakhanger

Bordon, GU35 9JE

Full Time, Permanent (36.5 hours per week)

Competitive salary plus benefits

Serco have a fantastic opportunity for a Contract Administrator to join the team at TCS Oakhanger in Bordon.

As the Contract Administrator, you will play a vital role in ensuring great customer service is delivered throughout. You will provide administration and business support (including payroll) to the TCS Oakhanger contract and be a Serco administrative point of contact for stakeholders.

We are seeking an innovative and motivated individual to join the team. This role will involve supporting the needs of the contract while also pursuing personal objectives. The ideal candidate will demonstrate enthusiasm for delivering results and a commitment to excellence.

Main Accountabilities:

1. Responsible for dissemination of approved internal and external communications
2. Provide assistance with contract commercial activity including financial and supplier accounting or consumable purchasing
3. Responsible for the production of the internal monthly contract newsletter
4. Responsible for the management of the TCS SharePoint site
5. Responsible for TCS document control via SharePoint site
6. Annual review of all applicable procedures and processes in line with the SMS and Quality Manual
7. Form part of the Senior Management Team by providing input and contributing to site-wide decision making
8. Organise, attend and minute various planned and ad hoc meetings
9. Work as part of a small team to process the monthly payroll including overtime, monitoring and management of accurate timesheets, carrying out duties as directed by TCS management.
10. Comply with all Serco Management System policies and procedures
11. Develop and maintain internal and external stakeholder relationships
12. Comply with applicable HSEQ Fire, Human Resources and Security policies
13. Uphold the values and behaviours of Serco and abide by the Governing Principles
14. Promote Business Continuity and continuous improvement in your area, including the support of Planned General Inspections
15. Coordinate and support with all champion activities on site such as TCS Communication Forum, Engagement, Green Ambassador, GDPR etc.
16. Support with induction of new employees
17. Support with recruitment activities
18. Conduct any other task as requested by Senior Management Team

What you'll need to do the role:

Essential:

1. Self-motivated and organised; able to work unsupervised on Administrative tasks set by the Senior Management Team
2. Experience of working in a customer-focused environment
3. Excellent written skills and the ability to draft formal correspondence and communications
4. Able to take accurate and relevant meeting notes and produce timely and accurate minutes
5. High level of competency in MS Office including SharePoint
6. Good interpersonal skills
7. Good organisational skills
8. Full driving licence and a willingness to drive company vehicles
9. Must be able to gain SC Clearance

Desirable:

1. Experience in payroll processing is desirable, including accounting systems such as SAP; however, full training will be given.

What we offer:

1. Salary: Competitive salaries with annual reviews
2. Pension: Up to 6% contributory pension scheme
3. Holidays: 25 days' annual leave plus bank holidays
4. Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
5. Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
6. Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
7. ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
8. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
9. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.