Content Operations Account Manager

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DAZN
London
GBP 60,000 - 80,000
Be among the first applicants.
7 days ago
Job description

You will be working within the global Content Operation department as part of a dynamic team managing service governance, helping to maintain operating models and workflows across our global and local estate.

As the main day-to-day point of contact for production services and tools, you will work with all Operations teams in supporting the end-to-end broadcast process, from concept and planning through to delivery.

Working closely with suppliers, you will provide strong governance, ensuring that services are within contractual SLAs and that any service improvements or developments are delivered to meet business needs and within budget.

You will champion services to Production stakeholders and their content plans to seek out opportunities and efficiencies, focusing on DAZN's continued growth as a business and delivering the best possible output for its customers.

Benefits include:

  • Access to DAZN
  • 25 days’ annual leave (increasing by 3 days after 3 years)
  • Private medical insurance
  • Life assurance
  • Pension contributions up to 5%
  • Family-friendly community including enhanced parental leave
  • Electric vehicle benefit option
  • Free access for you and one other to our workplace mental health platform app (Unmind)
  • Learning and development resources
  • Opportunity for flexible working
  • Access to our internal speaker series and events

As our new Content Operations Account Manager, you'll have the opportunity to:

  • Run the service management and governance process for production tools and services (external contracts and internal solutions)
  • Forecast monthly and seasonal requirements, providing these to suppliers as part of contractual obligations and operational readiness
  • Track the budgets of supplier contracts and communicate regularly with the Finance team
  • Provide costs to internal stakeholders around new requirements or additional costs
  • Report on KPIs of the utilization of services to guide decision-making on future usage
  • Collaborate with regional Productions Operations teams to implement and govern the operating processes, including an overview of workflows and onboarding of new users and services
  • Gather feedback on services from stakeholders and communicate new features to the business
  • Address any service issues that arise in a timely and efficient manner while communicating effectively with stakeholders

You'll have:

  • Experience in governing production services tools within a broadcast environment for both live and non-live
  • Commercial experience managing external suppliers both directly and into the wider business
  • The ability to manage multiple requirements in a fast-paced environment
  • Comfort in leading communications with varying stakeholders, setting meeting agendas and leading these
  • Experience in forecasting and reporting (as KPIs) the usage of services and suppliers to manage and enhance future decision-making
  • An understanding of technical workflow and tools, and how they are resourced and planned

At DAZN, we bring ambition to life. We are innovators, game-changers, and pioneers. If you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionize the industry and we're not going to stop.

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:

AMBITIOUS – people who want to make a big impact and drive DAZN forward.

INVENTIVE – people with bright ideas who deliver great new experiences for our customers and improvements for our business.

PASSIONATE – people who are proud of our product, our content, and our business.

BRAVE – people who take difficult decisions to help us focus on improving DAZN.

SUPPORTIVE – people who know that we achieve more as a team than as individuals.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.

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