Content Manager IRC244416

Description:

Content Manager

Permanent

Hybrid - 3 Days a week onsite in Central London

At GlobalLogic we are currently recruiting for an experienced Content Creator to join one of our client projects, where you will be working with a successful team within a well-known technology company.

The Content Manager role is focused on quality content production and publishing, and requires someone with strong experience in content management tools and processes, rather than content creation. We are looking for someone with very strong experience Adobe Experience Manager, Sitecore, and Acquia.

The Content team is responsible for publishing creative assets, experiences, and critical digital content to websites and other platforms across the globe. The Content Manager works closely with both the Content Management organization and external teams. This includes ownership of the content management and publishing operations in support of product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system).

Requirements:

Qualifications & Requirements:

1. A minimum of 5 years experience with localization and managing content for a global audience, using a CMS
2. Experience with investigating, diagnosing, and troubleshooting issues
3. Recording of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel
4. Deep knowledge of how content management and other related system processes work
5. Ability to understand complicated processes and communicate technical terms in easy-to-understand ways for stakeholders
6. Excellent communication skills, collaborative, and a demonstrated ability to work with others in an unpredictable environment, across various geos and cultures
7. Proven ability to manage ambiguity effectively
8. Experience creating/managing internal tools a plus
9. High degree of ownership and accountability
10. Highly detail-oriented, organized, and patient
11. Ability to balance multiple projects or assignments
12. Demonstrated success in business process improvement and re-engineering

Beneficial skills and experience:

1. Knowledge of HTML, XML, JSON, and other data-driven technical languages
2. Experience working with a git client application (Tower, SourceTree, etc.)
3. Experience working across time zones across multiple global and cross-functional stakeholders
4. Demonstrated success in business process improvement and re-engineering
5. Fluency in reading and speaking languages other than English

Job Responsibilities:

Key Responsibilities:

1. Receive daily and weekly programming instructions from business DRIs. Instructions are received via internal tools like Radar, Pitch, AirTable, Slack, and Quip.
2. Coordination with stakeholders on promotional plans to ensure smooth execution of launch - such as de-conflicting global and local programming schedules
3. Having an overview of the many concurrent campaigns and projects, you will need the ability to provide timely support in deploying updates, while foreseeing and managing its impact on planned future initiatives
4. Complete publishing preview and build requests via standard weekly store turn and daily "mini" refresh process
5. Perform content QA to maintain the high standards of Apple quality on digital platforms
6. Identify, flag and review issues to be addressed by internal stakeholders, tracking required corrections to completion
7. Raise support and engineering tickets for errors that cannot be resolved directly
8. Contribute innovative ideas and feedback regarding processes, workflows, and tools
9. Support creation of documentation of processes, workflows, and tools
10. Reporting on total workload, issues, and trends

What We Offer:

Why work at GlobalLogic

Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognizing, valuing, and embracing differences - providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer, and individual needs.

You'll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day - so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips, and much more.

We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment, and victimization.

About GlobalLogic:

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise - we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.