Content Manager

Title: Content Manager

Location: Wrexham

Salary: Competitive

Job type: Full-time

What We Do

We're the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across two continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.

The Role

As Content Manager for our UK market, you will be responsible for developing a content strategy that generates demand by delivering high quality, valuable content. You will oversee the creation, publication, and management of content that aligns with our brand's tone of voice and engages our target audience. Supported by a Content Exec, you will collaborate with various sub-departments across marketing and the wider business to ensure our content strategy supports business objectives and drives results.

Key Responsibilities

• Content strategy: Develop and implement a comprehensive content strategy that aligns with marketing goals.
• Content creation: Oversee and contribute to the creation of high-quality, engaging content, both long and short form e.g. blog posts, social media updates, videos, and playbooks. Repurpose existing and new content to drive maximum efficiency and impact.
• Team collaboration: Work closely with comms, design, and product teams to produce cohesive campaigns and projects.
• SEO & analytics: Optimise content for search engines (SEO) and large language models (AIO) and track performance and engagement metrics to inform future content initiatives.
• Editorial calendar: Manage the content calendar, ensuring deadlines are met and campaigns are well-coordinated with PR teams.
• Brand consistency: Maintain consistency in tone, style, and branding across all content.

The Person

• Proven experience, ideally B2B, in content creation, management, and strategic roles that are commercially focused.
• Experience in managing and developing direct reports.
• A self-starter who can work at pace.
• Strong writing, editing, and proofreading skills with an eye for detail.
• Proficiency in analytics tools and social media platforms.
• Expert in utilising AI tools to drive maximum efficiency.
• Solid understanding of SEO principles and practices.
• Exceptional organisational skills with the ability to manage multiple projects and deadlines.
• A creative thinker who can generate innovative ideas to engage audiences.
• Excellent verbal and written communication skills.

The Package

• Permanent contract, working 37.5 hours per week Monday to Friday.
• Flexibility to work from our spacious, state of the art offices and the ability hybrid.
• 25 days annual leave plus bank holidays.
• Mental Health Support (Employee Assistance Program) with access to an onsite mental health counsellor.
• Access to our brand-new wellbeing room to help enhance your physical and mental wellbeing.
• Access to a 24/7 Doctor line.
• Free breakfast & subsidised meals.
• Free onsite gym access.
• And did we mention our epic parties? We know how to celebrate in style!

PLEASE NOTE: By clicking 'Apply', you will automatically be redirected to a new webpage, where you will be required to complete an online application to be considered for this role.