Content Manager

Content Manager
Permanent
Hybrid - 3 Days a week onsite in Central London

At GlobalLogic we are currently recruiting for an experienced Content Creator to join one of our client projects, where you will be working with a successful team within a well-known technology company.

The Content Manager role is focused on quality content production and publishing, and requires someone with strong experience in content management tools and processes, rather than content creation. We are looking for someone with very strong experience in Adobe Experience Manager, Sitecore and Acquia.

The Content team is responsible for publishing creative assets, experiences, and critical digital content to websites and other platforms across the globe. The Content Manager works closely with both the Content Management organization and external teams. This includes ownership of the content management and publishing operations in support of product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system).

Key Responsibilities:

1. Receive daily and weekly programming instructions from business DRIs via internal tools like Radar, Pitch, AirTable, Slack and Quip.
2. Coordinate with stakeholders on promotional plans to ensure smooth execution of launches, such as de-conflicting global and local programming schedules.
3. Maintain an overview of concurrent campaigns and projects, providing timely support in deploying updates while managing its impact on planned future initiatives.
4. Complete publishing preview and build requests via standard weekly store turn and daily mini refresh process.
5. Perform content QA to maintain high standards of quality on digital platforms.
6. Identify, flag and review issues to be addressed by internal stakeholders, tracking required corrections to completion.
7. Raise support and engineering tickets for errors that cannot be resolved directly.
8. Contribute innovative ideas and feedback regarding processes, workflows, and tools.
9. Support the creation of documentation for processes, workflows, and tools.
10. Report on total workload, issues, and trends.

Qualifications & Requirements:

1. A minimum of 5 years experience with localization and managing content for a global audience, using a CMS.
2. Experience with investigating, diagnosing and troubleshooting issues.
3. Ability to record troubleshooting and diagnosing CMS issues, and communicate those issues to both technical and non-technical personnel.
4. Deep knowledge of how content management and other related system processes work.
5. Ability to understand complicated processes and communicate technical terms in easy-to-understand ways for stakeholders.
6. Excellent communication skills, collaborative, and a demonstrated ability to work with others in an unpredictable environment, across various geos and cultures.
7. Proven ability to manage ambiguity effectively.
8. Experience creating/managing internal tools is a plus.
9. High degree of ownership and accountability.
10. Highly detail-oriented, organized, and patient.
11. Ability to balance multiple projects or assignments.
12. Demonstrated success in business process improvement and re-engineering.

Beneficial skills and experience:

1. Knowledge of HTML, XML, JSON, and other data-driven technical languages.
2. Experience working with a git client application (Tower, SourceTree, etc.).
3. Experience working across time zones with multiple global and cross-functional stakeholders.
4. Fluency in reading and speaking languages other than English.