Content Designer - 12 Month Fixed Term Contract

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are:

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What you’ll do:

We are seeking an experienced Content Designer/ Copywriter to join our agile multi-disciplinary team. The successful candidate will be responsible for writing and editing content for a variety of projects across our digital platforms. Ensuring the delivery of high-quality content that meets user needs through considered UX and aligns with business objectives.

You'll join the Big Customer Moments team within the Digital Experience Chapter. The team aims to deliver engaging and delightful experiences for customers, on our wide range of high-profile product launches, including Apple, Google & Samsung. Therefore, you’ll need to share our passion for using insight-driven methodologies to understand how to service our customers effectively.

Main responsibilities:

• Content concepts and prototyping
• Understand different prototyping techniques and use to visualize content in context
• Choose the best option for the audience
• Establish content patterns, and test and iterate them
• Communicate with main stakeholder clearly and regularly
• Tailor communication to stakeholder needs to build relationships while maintaining focus on user needs
• Build and reach consensus
• Uses evidence to explain decisions made
• Write content to meet user needs
• Make complex language and processes easy to understand
• Present the right info in the right format
• Write, edit and publish digital content using CMS and content production processes.
• Use plain language, making info accessible to all
• Understand accessibility requirements to design content that works with common assistive tech
• Use data, research and evidence to review and evaluate content to iterate and improve
• Apply content standards and style guidelines to your work
• Continuously improve content and understand why lifecycle management is important

Who you are:

• You will have a passion for digital content and writing copy that connects with the desired audience, creating award-winning digital experiences.
• One or more years of professional copywriting experience, with solid portfolio of work
• Exceptional writing and research skills
• Ability to work independently or with a team to meet deadlines
• Excellent organizational skills and multitasking ability
• Understand Agile methodology – can apply an Agile mindset to your work

What we offer: We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can: Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.