Content Designer

Mercator is seeking a dynamic, forward-thinking Content Designer with excellent communication skills who can help Mercator in its continued transformation. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice.

Content designers are responsible for writing the content that will help users. You will work with Interaction Designers, User Researchers, and Developers.

As a Content Designer, you will be responsible for:

1. Writing, editing and publishing high-quality content that meets user needs and creates outstanding digital services that users prefer to use.
2. Communicating credibly with a wide range of people inside and outside of Mercator.
3. Making sure customer journeys are the best they can be.
4. Managing relationships with subject matter experts to ensure content is accurate.
5. Being accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, search engine optimized) and to the department's style.
6. Choosing the best format for displaying information to the user - if we don't have one, we'll want you to suggest ideas or identify the gap.
7. Monitoring the performance of content and tools and working with the Product Manager and a multi-disciplinary team to understand user behaviors and feedback.
8. Identifying ways to improve the content and iteratively improving the product.
9. Being at ease working in an agile environment with rapidly changing deadlines, workloads, and goals and collaborating with others as part of an agile team.

Skills/Experience

You will need:

1. Extensive experience of writing for the web, with proven ability of creating content that is accessible and usable.
2. Exceptional skills in convincing people that user needs and a usable approach is the only way to present information.
3. Proven experience in using metrics and user feedback to define/refine content.
4. Proven experience of working within a web application development environment, proficient in writing markdown, picture sourcing and editing.
5. Experience in choosing the best format for displaying information to the user.
6. Applicants must have the right to work in the UK and the ability to pass BPSS vetting.