Contact Centre Training Specialist

Carnival; Southampton; On-site; GBP 30,000 - 50,000; Full time

Job description

Our Carnival UK Contact Centre Operation (CCO) team is in search of a Contact Centre Training Specialist who is crucial in supporting our CCO direction and nurturing a high-performing team.

Your accountabilities will include:

• Design interventions that consider the audience and environment - therefore engineer blended solutions that are appropriate and effective in collaboration with the Training Consultant and Training and Quality Manager.
• Ensure that the content and material for existing programmes is kept up to date and communicated to those impacted.
• Develop engaging training programmes to support quality assessment requirements.
• Deliver training on a variety of topics such as soft skills, product knowledge, technical skills, and behaviours for all functions within the CCO.

Requirements: Your Expertise and Leadership

To thrive as a Contact Centre Training Specialist, we're looking for:

• Learning design, development, and some delivery of blended learning strategies
• Administration and project management experience, ideally in the delivery of learning interventions and programmes
• Ability to adapt to changing priorities and handle a fast-paced work environment
• Sales Training experience - Customer Service training experience

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who:

• Experience in hotel, tourism and/or cruise sector
• Instructional design and training methodologies
• Project Management experience

Why Join Us?

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

Ready to Lead?

If guiding a guest experience team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.