Contact Centre Trainer

About The Role

As a Trainer, you will be an integral part of our patient services team, responsible for designing, delivering, and maintaining up-to-date and effective training programs. Your role will ensure that our team is equipped with the knowledge and skills needed to provide exceptional care to our patients. This includes creating and reviewing training materials, delivering induction training for new colleagues, and providing ongoing training solutions to meet our high standards and expectations. If you have a passion for teaching, excellent communication skills, and a creative approach to training, then this role is for you!

Key Responsibilities:

1. Designing and Reviewing Training Materials: Create and update training materials to meet the needs of patients and colleagues, ensuring they are effective and engaging.
2. Delivering Induction and Onboarding Training: Provide comprehensive training for new colleagues, ensuring they are well-prepared to meet the needs of our patients.
3. Delivering Ongoing Training Solutions: Offer a variety of training delivery options, including interactive activities, role plays, and assessments, to maximise training effectiveness.
4. Evaluating Training Effectiveness: Analyse the impact of training programs, identify areas for improvement, and make recommendations to enhance training delivery.
5. Support with Recruitment: Assist the resourcing team with creation of candidate assessment materials and attending evening assessment centres.
6. Maintaining Training Records: Keep accurate records of training activities and ensure all materials are up to date and compliant.

Please note there will be a two-stage interview process for suitable candidates involving a competency-based interview followed by a presentation to a panel. More information will be given to suitable candidates at time of invitation.

Why Lloyds Clinical?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

About You

To succeed in this role, you will need to:

1. Be passionate about delivering high quality training that enhances the knowledge of our team.
2. Have experience in designing and delivering training programs, with the ability to create engaging and effective training materials tailored to the needs of your audience.
3. Have strong communication skills, both written and verbal, along with the ability to adapt and be creative in your approach.
4. Be comfortable evaluating learning outcomes and providing feedback to ensure continuous improvement.
5. Have an approachable and empathetic nature that will help you connect with learners and support their development.
6. Have a flexible approach to delivering training across multiple therapies within Patient Services, including occasional evenings/weekend training/coaching.

If you have proven experience in planning and organisational expertise to manage and execute training efficiently, we would like to hear from you.

About Us

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.