Contact Centre Manager

Role: Contact Centre Manager
Location: Manchester
Term: Full Time, Permanent
Salary: £60,000 + benefits

CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in Manchester for an out of hours client.

The ideal candidate will be someone who can inspire and motivate a team of contact centre Team Leaders, supporting ambition and building on motivation. The ability to identify training needs to improve performance and, most importantly, to have a solid understanding of sales methodologies which you can draw on to coach and develop your team.

If you are experienced in managing a successful contact centre team, then this is the role for you!

The role of the Contact Centre Manager:

1. Coach and develop team using performance management tools to improve KPI's and personal objectives.
2. Continuous coaching and development of team to continue business success.
3. Support in recruitment process whilst representing and promoting excellent brand image.
4. Produce data in relation to team activity to identify any coaching and development needs.
5. Effectively communicate with your direct line manager providing recommendations.
6. Remain up to date with procedures/processes and products and communicate this effectively to team.

Skills needed as Contact Centre Manager:

1. Experience managing a successful contact centre team.
2. Experience within performance management.
3. Ability to understand data analysing team performance.
4. Effective problem-solving and time management skills.

If you're interested in this Contact Centre Manager position, then apply now and we'll be in touch.