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Contact Centre Delivery/ Project Manager
Lorien
London
Remote
GBP 125,000 - 150,000
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Job summary
An established industry player is seeking a skilled Contact Centre Delivery/Project Manager for a 3-month remote contract. This exciting opportunity involves managing the delivery of Contact Centre projects, integrating advanced solutions like AWS and MS Dynamics, and ensuring the successful implementation of telephony and chatbot capabilities. The ideal candidate will have a strong background in project management within a contact centre environment, along with desirable experience in pensions. Join a dynamic team and make a significant impact on the delivery of innovative solutions that enhance customer engagement and operational efficiency.
Qualifications
- Experience in managing Contact Centre projects with AWS and MS Dynamics.
- Knowledge of telephony and chatbot solutions for client-specific deliveries.
Responsibilities
- Manage delivery of Contact Centre projects with ad hoc travel.
- Integrate AWS solutions with MS Dynamics for various functionalities.
Skills
Contact Centre Project Management
AWS Integration
MS Dynamics
Telephony Configuration
Chatbot Development
Workforce Management (WFM)
Pensions Experience
Job description
Job Type: Contract/Temporary
Location: London (Negotiable)
Job Ref: BBBH152582_1743504202
Date Added: April 1st, 2025
Consultant: Georgina Frost
My client is looking for a Contact Centre Delivery/Project Manager to work on a 3-month initial remote contract with some ad hoc travel. The role will involve managing the delivery of Contact Centre projects.
- Delivery of Contact Centre specific workstreams integrating AWS (Contact solution) with the MS Dynamics product suite, including:
- Telephony: Core capability for telephony configured for client-specific deliveries.
- Chat/Chatbot: Core Chatbot and Webchat (agent assist) capability for voice configured for client-specific deliveries.
- WFM: Workforce management for the contact centre.
- Delivery of Internal web application/solution to provide:
- Account Management, Contact Management, and Case Management for Pensions administrators.
- Knowledge Base, Interactions Management, and Marketing for the Digital Engagement Team.
- Delivery of Member Mobile App:
- Utilizes functionality/core journeys from broader Digital Product deliveries for a wider rollout across Pensions.
- Pensions experience is highly desirable.
Please apply!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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