Contact Centre Claims Advisor

Michael Page are delighted to be partnering with a reputable Non for Profit Business in York to recruit for Contact Centre Claims Advisors to start in February.

This would be an excellent opportunity for an experienced Customer Service Professional looking for that next step in their career or someone that is looking to join a business that will provide an excellent training programme.

Client Details

Michael Page are delighted to be partnering with a reputable Non for Profit Business in York to recruit for Contact Centre Claims Advisors to start in February.

This would be an excellent opportunity for an experienced Customer Service Professional looking for that next step in their career or someone that is looking to join a business that will provide an excellent training programme.

Description

As a Contact Centre Claims Advisor you will be handling incoming and outgoing phone calls from members assisting with a variety of enquiries.

The position will be varied and will be supporting with taking details of claims and processing from start to finish ensuring the highest level of service is provided at all times.

You will be booking doctors appointments and handling a range of queries in relation to the products the member has with the business.

The role will be very fast paced whilst making sure each call is provided the best care and each query is resolved promptly and efficiently.

Profile

1. Ideally some previous Contact Centre experience; however, the business could be open to candidates that have come from a background of working within the care industry alongside retail and hospitality.
2. Confident telephone manner with excellent communication skills.
3. An empathetic and caring nature.
4. A good problem solver.
5. High level of resilience.
6. Excellent listening skills.
7. A good team player.

Job Offer

Salary of £23,400+
Reputable business within the non-profit sector
Excellent training programme
Structured career path and development
Central York
Free parking
Good public transport links
Fantastic benefits
Hybrid working
Free gym on-site
Discounts at all the major retailers such as supermarkets and dining out
Generous holiday allowance
No shifts or weekends
Monday-Friday 9am-5pm
Great team and environment
Superb offices and facilities
Immediate interview.