Contact Centre Advisor(English & German Speakers)

Skilled and passionate Contact Centre Advisors are needed to join the team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire. We are open people looking for both full time and part time opportunities.

About theICEway

With over 15 years of experience, theICEway provides IT services and technology consultancy to help businesses achieve their strategic goals. Headquartered in Welwyn Garden City, the company has expanded globally with offices in the US, Australia, and Eastern Europe. TheICEway prides itself on its collaborative environment and strong company values, enabling its team members to thrive.

Key Responsibilities

1. Answering and managing inbound customer calls.
2. Making outbound calls to customers as needed.
3. Resolving customer issues and providing helpful solutions.
4. Managing customer bookings and handling queries for cruise clients.
5. Responding to customer emails efficiently.
6. Upselling products and processing orders in the system.
7. Working closely with internal teams to ensure first-contact resolution.
8. Handling escalations from colleagues.
9. Providing accurate product and service information to customers.

Working Hours

1. Full-time: 37.5 hours per week.
2. Rota-based shifts Monday to Friday between 8 am - 8 pm.
3. Saturday shifts (10 am - 6 pm) on a rota basis.
4. Part-time roles also available.

Required Skills & Experience

1. Fluency in English is essential.
2. Fluency in German is required for one specific role.
3. Strong communication and problem-solving skills.
4. Customer-focused with a passion for delivering excellent service.
5. Previous experience in customer service, contact centres, or similar roles is desirable.

Benefits

1. Competitive salary.
2. Pension scheme.
3. Opportunities for career development within a supportive environment.

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles including Customer Service Advisor, Call Centre Agent, Contact Centre Representative, Client Services Executive or Customer Experience Advisor will also be considered.