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An established industry player is seeking dynamic individuals to join their team in a pivotal role focused on transforming customer journeys within the Pharma Life Sciences sector. This exciting opportunity involves collaborating with clients to enhance their digital communication strategies and improve customer experiences through data-driven insights and innovative marketing technologies. As part of a growing practice, you will play a crucial role in shaping the future of customer engagement, leveraging your expertise in sales and marketing to drive impactful change. If you are passionate about making a difference in the industry and thrive in a fast-paced environment, this role is perfect for you.
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S.I.S Executive
England, United Kingdom
Other
Yes
3
13.04.2025
28.05.2025
Industry: Management Consulting
Sector: Pharmaceutical, Bio Tech, Med Devices and Life Sciences
Location: UK Wide - Various Locations
Package: Package up to £140K (including benefits and bonus) dependent on experience
This is an exciting opportunity to join the business and practice as they embark on the next phase of their growth journey. They are looking for individuals with a strong Sales, Marketing, Comms, CRM, Market access, GTM background who have experience in successfully transforming customer and digital comms strategy on behalf of clients within the Pharma Life Sciences, Med Tech, Med devices sector. The roles will cover but not be limited to defining how to improve clients’ digital customer journeys across multiple digital channels and creating a practical and interactive roadmap for implementation in line with the clients’ commercial objectives.
You will help clients develop capability around understanding how to utilise data and key marketing technology platforms to drive personalisation at scale within digital platforms. This includes inputting into technology and data enablement and working with Martech/data teams to identify the underlying capabilities that will be required to support clients in this cluster. Additional focus areas will include providing strategic insight across customer facing operations (e.g. Marketing, Sales, Distribution, Service, Branch, client relationship management) in addition to the following: HCP/KOL engagement strategy and experience design, Sales & Marketing operating model design and implementation, Sales & Marketing process design and implementation, Patient journey and service model design, and End to end digital transformation.
The successful candidates will have a genuine passion for helping clients improve their Front Office, customer journeys, and helping clients to be more effective in communicating with customers through digital and technology enabled change. Your experience could have been gained within a Top Tier Big 4 or equivalent Global consulting organisation operating at Manager, Senior Manager level (or equivalent) or as a stand-alone consultant currently working within the Pharma Life Sciences sector. You do not need expertise in all of the outlined Customer Transformation areas, though it is expected you will have a holistic knowledge of them from a change perspective.
As a minimum, we would expect a demonstrable track record in defining and delivering Customer Strategy, Customer Experience, On-boarding, Segmentation, Journey Mapping and Retention, N.P.I, GTM strategy, Sales effectiveness, and marketing strategy (Omni channel) within the context of large scale transformational programs. We are seeking individuals who are looking for full life cycle transformational project work and to that end you will need a high degree of commercial acumen and an ability to see things through.
Our client has a considerable pipeline of work, hence the need to recruit and has developed an agile and fully virtual recruitment process. Please be assured of discretion and confidentiality and all contact is in line with GDPR. S.I.S Executive is a Global Executive Search organisation acting on behalf of a third party client.