Construction Assistant

ScottishPower; Liverpool; Hybrid; GBP 30,000 - 38,000

Job description

Construction Assistant

Liverpool City Centre - Office based with hybrid work pattern

£30,400 - £38,000 + plus strong benefits package and excellent career progression opportunities/support.

Permanent / Full-time

Help us create a better future, quicker

At SP Energy Networks, our focus is on harnessing technology and innovation to create the networks of the future. Our team is building a dynamic network to meet the changing demands for electricity and increasingly, renewable electricity - safely, securely, and sustainably in the communities we serve. We know people are central to building a better future, quicker, and we are seeking new talent to join our team in the Merseyside District.

What you'll be doing

As a Construction Assistant, you will schedule and deliver a variety of minor works streams removing hazards from the network, liaising with customers to complete minor works at customer's premises and supporting the district's customer service responsibilities with enquiries and complaints. You'll ensure the delivery of minor work volumes are scheduled in a timely fashion as per targets, keeping customers fully informed throughout.

The Construction Assistant role will work closely with a small team of construction assistants/operational support team members to collectively manage district hazards, complaints and general enquiries. This role is based in the Merseyside Office in Liverpool City Centre and reports to Merseyside's Senior Project Manager.

Responsibilities:

• Liaise with customers and service partners to facilitate the delivery of works.
• Maintain a high degree of care and professionalism to schedule works / appointments and provide customer updates.
• Manage open cases/works via our salesforce system ensuring all milestones are met on time.
• Schedule multiple planned delivery teams over a variety of sites/works each day.
• Work towards a zero-accident culture and lead by example.
• Help maintain a safe and secure network.

What you'll bring

• Strong customer-focussed skills
• Experience scheduling/delivering or planning minor works of any nature.
• Strong communicator and adept in managing competing priorities/tasks.
• Enthusiastic and flexible individual who is self-motivated with the drive to succeed.
• Ability to deliver objectives without compromising on safety, quality, or customer service.
• Good organisation and time management skills.

To be successful in this role you will need to demonstrate as a minimum:

• Relevant customer service, data analyses or scheduling/planning experience.
• Computer literacy

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow.

That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers scottishpower.com .