Configuration Manager - Business Intelligence

Torbay and South Devon NHS Foundation Trust

The Cogito Configuration Manager will support in tracking and reporting the team's data development and configuration whilst ensuring its delivery to scope, time and budget. As well as supporting the team, the post-holder will themselves undertake training to learn complex Epic skills and will be expected to carry out configuration build requirements. This is a fast-paced role which will utilise the post-holder's sound data and/or operational and/or information system knowledge combined with excellent project (and/or implementation) and people management skills.

We are seeking applicants from a wide variety of NHS disciplines and welcome those who possess excellent IT skills, have a thirst for learning something new and have a genuine interest in achieving improved patient pathways through the implementation of the Epic EPR system. Epic training and certification in the Data & Reporting area is essential to this role.

Main duties of the job

• To lead a team of Business Intelligence Developers
• Ensure changes to the integrated EPR and other systems are risk assessed and documented appropriately in the Clinical Safety Case
• Advising key stakeholders on EPR and clinical systems optimisation and configuration and participating in clinical informatics advisory discussions with Teams across the Trust
• Support, guide and advise operational teams in reviewing workflows both new and amended within the EPR
• Support and lead the Trust's BI team in the use of the EPR Databases
• Ensure any optimisation projects achieve objectives and goals in a timely manner

About us

This role is working as part of a Devon wide team to deliver the implementation of Epic across Torbay and South Devon NHS Foundation Trust and University Hospitals Plymouth NHS Trust. Travel across Devon will be required to suit the needs of the programme.

This role is being advertised by Torbay and South Devon NHS Foundation Trust; however, applications from staff employed by Royal Devon University Healthcare NHS Foundation Trust and University Hospitals Plymouth NHS Trust are welcome to apply. Should a member of staff from either the Royal Devon University Healthcare NHS Foundation Trust or University Hospitals Plymouth be appointed, you will remain employed by your existing employer.

By applying for one of these vacancies, you are agreeing for your application and personal information to be shared between the three organisations as necessary to complete the recruitment process.

Job responsibilities

Log issues as they arise and liaise with colleagues and the supplier to achieve resolution, and update the systems accordingly. Escalate unresolved issues from the whole team to the Director of Business Intelligence; Chase team members, colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met; Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience; Report the team's configuration activities and progress on a weekly basis to the Director of Business Intelligence; Work with the report writers in the Configuration Team and the BI Team to ensure reporting requirements are met; Maintain regular communication with other configuration teams and relevant supplier staff; Work with Principal Trainers to ensure awareness of build development and changes; Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate; Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines; Initiate, arrange, chair and/or participate in meetings between senior Trust staff to discuss workflows and/or areas of concern and/or take notes of any action points; Initiate, arrange and chair application team meetings, with and without the supplier, to discuss progress, and/or areas of concern and/or take notes of any action points; Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience; Handle change management issues professionally and sometimes in hostile or antagonistic situations; Demonstrate/present highly complex build work (Epic software) in an easy to understand format to individuals and/or large groups of Trust staff, including at senior and director level; Regularly undertake surveys, audits or research to support the monitoring and implementation of the designated application; Ensure end-users are given the appropriate levels of access and security to the EPR system as defined by their job role; Work with the testing team to develop test scripts against patient scenarios across patient pathways and interfaces to other systems in accordance with the Testing Manager's instructions; Ensure testing activity is completed, tracked and is consistent with published deadlines; Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level; Provide support to end-users through regular meetings and by participating in a 24/7 and/or on call rota at go-live and during the subsequent optimisation phase; Ensure compliance to programme changes and change control mechanisms; Meet regularly with the Director of Business Intelligence to report on application team progress, negotiate with, review and prioritise the scope of the applications/infrastructure in accordance with Trust plans; Ensure that all generated documentation is fit for purpose, accepted and retained in line with Trust processes and standard operating procedures; Input data into spreadsheets, Word documents or PowerPoint presentations, ensuring accuracy and adhering to style guides/templates; Hold joint responsibility with the Programme Implementation Team for project to be on time and within budget.

Person Specification

• Educated to degree level in a relevant subject plus master's degree level or equivalent experience.
• Extensive knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment.
• Experience of managing projects or areas with complex working practices.
• Expert knowledge of the uses of and requirements for patient data and information derived from clinical and administrative hospital systems, both internally and by external organisations.
• Experience of facilitating workshops and presentations to create engagement with new ideas and new ways of working.
• Epic Certification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Torbay and South Devon NHS Foundation Trust