Configuration Manager

NHS; Greater London; Hybrid; GBP 53,000 - 61,000; Full time

Job description

We are looking for a passionate individual to lead the ongoing development of Epic's patient access applications - PAS, Cadence, Grand Central.

You will lead a team of analysts to deliver BAU and ongoing optimisation in these areas. Working closely with the PAS configuration manager supporting Great Ormond Street Hospital this post will provide an overview and technical knowledge of the applications, as well as supporting the development of operational BAU processes and providing a point of escalation for arising issues.

The successful candidate must have a strong track record in Epic configuration in any application and ideally will have experience of managing a team of analysts. You will be able to demonstrate expert knowledge and experience of developing pathways and processes that you will use to support the configuration of the relevant applications and work with stakeholders across the Trusts.

If not already certified in one of the relevant Epic applications, you must be prepared to undertake training and, within five months of start date, become qualified in at least one of these applications.

Post-pandemic our team continues to work flexibly with a combination of remote and office based days. The successful candidate will be required to travel to all RMH and GOSH sites (Chelsea, Sutton and Bloomsbury).

Interviews will be held in person on the 19th May 2025.

Main duties of the job

As DHR Configuration Manager the post holder is responsible for:

1. Managing, co-ordinating and leading a team of between three and ten Senior Configuration Analysts/Configuration Analysts.
2. Assisting with the ongoing optimisation of the Trust's electronic patient record (Connect) system (joint with the Great Ormond Street Hospital) as part of a designated team and ensuring design integrity of that application.
3. Assisting with the ongoing end user training and support of both Trust's end users; where required at times providing on-call support.
4. Working on several integrated areas to ensure a coordinated approach across all teams.
5. Analysing and suggesting ways to improve current workflows and working practices.
6. Facilitating agreement for changes in working practices with appropriate stakeholders.
7. Matching agreed workflows with those already built into the supplier's DHR system and/or configuring the supplier's DHR system using configuration tools to tailor the system.
8. Assisting with testing of the systems to ensure it is safe, usable, secure, and robust.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

1. Manage a team of configuration analysts ensuring that their work conforms to the design integrity for the designated application. Provide line management support and deal with any HR issues arising from staff within the application team, such as sickness and performance, escalating where necessary according to Trust policy.
2. Hold joint responsibility with the DHR Programme team for new projects to be on time and within budget.
3. Project manage the designated application, using PRINCE2 principles, to ensure the team meets all set deadlines.
4. Continue to develop highly specialist configuration knowledge of the designated application area to solve problems in build/reporting/testing.
5. Be an expert in the application area to assist the team with troubleshooting problems and address questions from end users regarding the application.
6. Utilise expert hospital knowledge and experience to develop pathways and new processes to support the configuration and implementation of the designated application which will impact on working practices across the Trust.

Person Specification

Education / Qualifications

• Educated to degree level or equivalent experience.
• Maths and English GCSE grade C or above or equivalent qualification.
• Continuing Professional Development.
• Epic Certification.
• IT qualification in MS Office or equivalent experience.
• PRINCE2 Foundation.

Knowledge & Experience

• Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment.
• Knowledge of medical terminology.
• Experience of supervising or line-managing staff, including contributing to or performing appraisals.
• Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures.
• Previous NHS experience.
• Experience of supporting change management.
• Experience of Epic or other DHR configuration.
• Understanding of Information Governance.

Skills Abilities / Knowledge

• Excellent organisational and planning skills.
• Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers.
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint.
• Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions.
• Ability to impart knowledge and/or present to others in a clear and concise manner.
• Able to cope with unpredictable and intense situations.
• Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan.
• Able to work collaboratively with own team members as well as those in other application teams.
• Good analytical and project management skills.
• Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options.
• Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers.
• Ability to present and argue a case confidently and persuasively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Deputy Head of Design & Delivery Outpatients

£53,755 to £60,504 a year per annum inc HCAS