Configuration Analyst - technical support / data admin / analysis role Leeds

Interface Recruitment UK; Leeds; On-site; GBP 23,000 - 28,000; Full time

Job description

Configuration Analyst – Technical Support / Data Admin / Analysis Role Leeds

Salary: £23,000 plus £250 per week remote on-call payment (1 in 4)

Lead for technical knowledge of the membership database within the business, completing major configuration changes in line with new initiatives and set-up. Point of contact for high-level membership queries.

Responsibilities:

1. Build a working knowledge of the membership management system.
2. Maintain configuration within the membership system to ensure it meets the needs of the business and its members.
3. Support the roll-out of new configuration within the system.
4. Investigate and troubleshoot anomalies.
5. Manage department queries.
6. Keep accurate and up-to-date records of all configuration changes.
7. Complete weekly and monthly processes such as auditing clubs and access, reviewing current and new extracts from the membership database (MDB) to enhance and accommodate new development.
8. Compile data necessary for analysis from the membership system.
9. Support new configuration requirements for ongoing business initiatives.
10. Test new system features such as SOAP UI to test API calls and test functionality of products and developed extracts.
11. Ensure data extracted from the membership system is correct and up to date.
12. Maintain subscription changes, product and pricing implementation, and account set up.
13. Manage department queries (Zendesk) within 3 working days.
14. Provide training and support.
15. Complete on-call hours (24/7) once every four weeks as part of a rota.
16. Perform any other ad hoc duties as required.

Requirements:

1. Attention to detail.
2. Ability to work to deadlines.
3. Demonstrated accuracy and time management.
4. Solution-oriented trouble shooter.
5. Ambassador of values.
6. Ability to positively challenge to bring out the best in others.
7. Understanding of coding languages (HTML, SQL, API).
8. Good analytical, diagnostic, and problem-solving skills.
9. Ability to learn and implement technical information.
10. Ownership for performance and ensuring that all targets are met.
11. Ability to build strong working relationships and networks to enable success.
12. Strong communication, time management, and organizational skills.
13. Ability to manage numerous projects while remaining calm.
14. Resilient and passionate about the role.
15. Enjoy documenting work and showing a high level of initiative.
16. Strong numerical skills.