Conference Operations Team (Summer) - $9.50/hour

Conference Operations Team (Summer) - $9.50/hour

Below you will find the details for the position including any special instructions, supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link.

Position Details

Position Information

Position Title: Conference Operations Team (Summer) - $9.50/hour
Position Type: Student
Number of Open Positions: Multiple
Department: Conference Services (3035)
Campus: Main Campus (Grantham)
Supervisor: Abby Love
Work Period: Summer 2025
Hours Per Week: 40
Duration of Appointment: Summer
Work Schedule: Work week including evenings/weekends

Position Description

Position Summary

Guest Relations – Welcome guests, issue and collect residence keys, answer questions, represent the Conference Services Department throughout the week and on weekends and evenings, monitor pool and gym facilities, answer the phones, give directions, manage the housing spreadsheets and be aware of all the details on the Event Descriptions. Weekend and Evening Work! Employee selection is based on an application and interview process.

Experience Required

Customer Service and knowledge of Word and Excel Documents.

Experience Preferred

Customer Service, telephone experience, hotel front desk experience, excellent Word and Excel Document knowledge.

Skills, Characteristics Required For Position

• Ability to work with people.
• Excellent customer service and communication skills.
• Excellent organizational skills.
• Good leadership skills.
• Good phone skills.
• Ability to be proactive and assertive with peers and clients.
• Accept responsibility especially concerning University property.
• Flexibility.
• Ability to work independently without direct supervision.
• Computer skills.
• Think creatively – ability to think “outside the box”.
• Team player.
• Problem-solving abilities.
• Ability to work under pressure.
• Ability to understand and execute policies and procedures.
• Commitment to Messiah University.

Dress Code Requirements

PRIMARY DRESS: Skirts/pants and University-issued MU polos. Closed toe shoes.
SECONDARY DRESS (when Appropriate Or Required By a Supervisor):
Men: Tie, dress shirt, and dress pants
Women: Dress or skirt and nice blouse

Special Working Conditions

• Must reside on campus
• You will be required to work weekends and evenings.
• Restricted – Blackout days for vacation, unless approved by the Conference and Events Coordinator: May 9th – 16th; June 27th – July 6th; July 26th – Aug. 2nd, 2025
• Vacation requests will be taken on a first-come, first-serve basis.
• We require background checks for this position. Any student who wishes to work as a summer employee in a conference events position must complete and submit the following background checks before you may work: the PA State Police clearance, the PA child abuse clearance, and the FBI clearance.

Primary Duties

• Responsible for coverage of the Conference Services Guest Relations Desk in the Eisenhower Campus Center.
• Organize the Event Description book and maintain the AM and PM checklists daily.
• Answer the telephone and respond to all guest-related questions. Serve as a resource person.
• Take care of last minute changes and deal with minor conflicts as they arise.
• Conduct periodic rounds throughout campus to check on conferences in the buildings the conferences have been assigned.
• Work closely with the Conference and Events Coordinators and Director of Conference and Event Services.
• Monitor athletic facilities.
• Responsible for issuing and collecting keys seven days a week.
• Work with assigned conferences as defined by specific registration and check out times for the conferences.
• Maintain the key storage cabinet, regulate, enforce and abide by the code for the use of keys.
• Inventory and verify keys before and after each conference.
• Understand the key coding system.
• Merge key forms and arrange according to the instructions for each conference.
• Responsible for obtaining and maintaining housing floor plans (and/or list of conference participants).
• Welcome/Greet attendees.
• Respond professionally to all interactions with guests. If assistance is requested outside of work hours, provide general assistance and/or direct the guest to the appropriate office for additional assistance. Report any requests that require a measurable amount of time to your supervisor.
• Work with Head Custodian to solve building problems.
• Act as a liaison between Conference Services Office and conference attendees.
• Must maintain consistent and reliable attendance.

Secondary Duties

• Assist the Conference Services Tech Crew, Laundry Services, and Campus & Building Services staff, as needed.
• Set up sound and other materials or equipment.
• Assist the Sound & Lighting Technical Coordinator and Sound & Lighting Technician.
• Various other duties as assigned.

Supervisory Responsibilities

NA

Open Until Filled

Yes

Application Deadline

Quicklink for Posting: https://jobs.messiah.edu/postings/28702

Posting Specific Questions

• * Are you available for 14 of the 16 weeks at 40 hours per week (May 4- Aug. 23)?
  • Yes
  • No
• * If “No”, please list weeks and hours available. (Open Ended Question)
• * List the dates and times of all scheduling conflicts for the summer assignment. Include items such as vacations, summer classes, church commitments, early fall training for fall position, and similar items. Please note that students who can work the entire summer will be given priority. (Open Ended Question)

Applicant Documents

Required Documents

Optional Documents

Human Resources: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-5300
Student Employment: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-1800 x.2900