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Conference and Events Coordinator

TN United Kingdom

Leeds

On-site

GBP 25,000

Full time

30+ days ago

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An established industry player is seeking a Conference and Events Coordinator to join their vibrant team in Leeds. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering outstanding customer service. You will be responsible for managing event inquiries, coordinating with clients, and ensuring every detail is meticulously handled for a seamless experience. With a focus on personal growth and a supportive culture, this opportunity offers not just a job, but a chance to be part of a family that values its members. If you have a positive attitude and a desire to learn, this could be the perfect fit for you.

Sales incentive program

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Positive attitude and willingness to learn are essential.
Exceptional attention to detail and calmness under pressure.

Handle incoming Conference and Event enquiries and follow up post-event.
Conduct show rounds and tours for prospective clients.
Ensure smooth running of events by managing details and client expectations.

Customer Service

Attention to Detail

Communication Skills

Multitasking

Sales Skills

Experience in a similar role

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Conference and Events Coordinator, Leeds

Client:

RBH

Location:

Leeds, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3ab8368b5aa6

Job Views:

112

Posted:

14.03.2025

Expiry Date:

28.04.2025

Job Description:

The Met Hotel Leeds, King Street, Leeds, West Yorkshire, LS1 2HQ

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors. We are passionate about the industry and always on the lookout for new talent to join us!

We have an exciting opportunity to join our Meeting and Events sales team here at The Met Hotel, Leeds. As a Conference and Events Coordinator, you will thrive on delivering great customer service and will go the extra mile to exceed our guests’ expectations.

What you'll be doing...

Handling incoming Conference and Event enquiries from initial enquiry to post event follow up.
Conducting show rounds and tours for prospective clients, showcasing and selling our beautiful hotel and meeting spaces.
Liaising with clients to understand their requirements and ensure they have the best possible experience in the run up to their event.
Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team ensuring the smooth running of the event.
Exceeding customers’ expectations and being motivated to continually develop service levels.
Answering any questions, via email and phone, to ensure that all queries are dealt within an efficient and effective manner.
Obtain client feedback and make appropriate changes for improvements.
Driving sales activities through strategic planning and client engagement.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

Have a positive ‘can do’ attitude.
Be willing to learn and show that they care.
Exceptional attention to detail.
Ability to remain calm under pressure with excellent telephone manner and multitasking skills.

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Previous experience within a similar role is preferable but full training is provided.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

Enrolment onto our RBH Sales incentive programme with the opportunity to earn up to an additional £2,000 per year.
Discounted hotel room rates for you and your friends & family.
Extra days holiday for your birthday.
Flexible working arrangements.
Pension.
Free meals on duty saving you over £1000 per year.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

Job Ref: RBH14611
Branch: The Met Hotel Leeds
Location: Leeds
Salary/Benefits: £24,785 per annum + Incentive program + Great Company Perks!
Contract type: Permanent
Hours: Full Time
Shift pattern: Working 5 days over 7 normally Monday to Friday
Hours per week: 40
Date posted: 02/08/2024
Closing date: 17/09/2024