Conference and Banqueting Operations Manager

Job Description

Job Title: Conference and Banqueting Operations Manager

Location: Nr Crawley East Sussex
Job Type: Full-Time, Permanent
Hotel Type: Luxury 4-Star

About Us:

This property prides itself on offering luxurious and impeccable service, providing an exceptional experience to every guest. As a prestigious 4-star hotel, they host a range of distinguished events, from intimate gatherings to large-scale conferences and banquets. We are seeking an experienced Conference and Banqueting Operations Manager to lead and deliver outstanding event experiences, ensuring every event exceeds expectations.

Key Responsibilities:

1. Manage and oversee the daily operations of the Conference and Banqueting department, whilst having a positive impact on other areas of the Food and Beverage.
2. Plan, organise, and execute conferences, banquets, and special events, ensuring seamless operations from start to finish.
3. Lead and supervise the F&B team, ensuring high standards of service, quality, and efficiency are maintained.
4. Collaborate with clients to understand their event requirements, offering personalised services to meet their needs.
5. Coordinate with other departments, including kitchen, front office, and housekeeping, to ensure smooth event execution.
6. Oversee the setup, breakdown, and overall logistics of each event to ensure everything runs efficiently and on time.
7. Monitor and manage event budgets, ensuring profitability while delivering exceptional service.
8. Handle client feedback, resolve any issues promptly, and ensure complete guest satisfaction.
9. Maintain strong relationships with clients and suppliers, securing repeat business and building the hotel's reputation as a premier event venue.
10. Maintain up-to-date knowledge of industry trends, ensuring that the hotel remains at the forefront of the market.
11. Train, motivate, and develop the conference and banqueting team to uphold high standards and deliver excellent service.

Key Requirements for this Conference and Banqueting Operations Manager:

1. Proven experience in Conference and Banqueting management, ideally in a luxury 4-star hotel environment.
2. Strong organisational and multitasking skills with the ability to manage several events simultaneously.
3. Exceptional customer service skills, with the ability to anticipate client needs and exceed expectations.
4. Excellent leadership skills and experience in managing a team.
5. Strong financial acumen, with experience in budgeting and cost control.
6. Outstanding communication skills, both verbal and written.
7. Knowledge of hotel management software and event planning tools.
8. Ability to work flexible hours, including weekends and evenings, as required.
9. A proactive, hands-on approach with a passion for hospitality and event management.
10. A degree in Hospitality Management or a related field is desirable.

Why Join Us:

1. Competitive salary and benefits package.
2. Work in a luxurious, high-end environment that values excellence and quality.
3. Opportunities for professional growth and career advancement within a prestigious hotel group.
4. Be part of a passionate, dedicated team focused on delivering unforgettable experiences.

If you're a motivated, hands-on, and service-oriented professional with a passion for luxury event management, we would love to hear from you!