Concierge, Malmaison

Malmaison; Oxford; On-site; GBP 10,000 - 40,000

Job description

Concierge, Malmaison

Rate of pay / Hours: Up to £12.50 per Hour plus loyalty bonus, full training, and benefits package / 40 Hours Per Week

Type of Contract: Permanent

Location: Oxford

Being a Concierge combines customer service & front of house with driver & valeting duties.

You are our first impression…

Welcoming our guests as they arrive outside the property, assisting them with their luggage and taking responsibility for parking their cars is just the start. You will have just as much interaction with our guests as any other team member, if not more. You will be setting the tone for our guests' stay at Malmaison and as a result must be passionate about hospitality and delivering amazing service to our guests with a big smile.

Working as part of the front of house team, you will assist with check in and check out and room guests as they start their stay.

Local knowledge is an advantage as directions to the nearest attractions will be regularly asked, as will questions about the history of the hotel. Don't worry, we can help you learn all about Oxford, the unique features in the property, and the attractions in the area. Booking tickets or recommending places to eat – no guest needs to worry as you will be on hand to assist!

A full clean driving license is required for this role.

Progression into a front office position is available for the right candidate.

In addition to competitive rates of pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy, with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year-round.
• We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.