Concessions Manager

Job Summary:

Company: Live Nation

Department: Marketing Partnerships

Location: Live Nation, London, UK

Reports to: Head of Product

Working hours - Off peak season: Monday to Friday 10am - 6pm

Working hours - Peak season: Weekend, ‘Out of Hours’ work, substantial time away from home onsite, as required

Job Type: Fixed Term (March 2025-Nov 2025)

Role Description

Live Nation Marketing Partnerships requires a Concession Manager to join the operational delivery division to help our (mainly drinks) partners get their products into the hands of millions of fans.

We’re looking for a highly organised individual who can take ownership of the operational advancing all requirements on product lines being retailed across the Live Nation festival portfolio. The role will suit someone who can build solid working relationships quickly and easily, works well on their own initiative and is able to work to tight deadlines in a fast-paced environment. Previous experience working with brands, agencies, concessionaires as well as experience of working onsite at events is highly preferred.

Who you are

Competencies / Skills / Knowledge / Experience

Essential

1. Highly organised and able to work across multiple internal and external departments
2. Experience in brand partnerships, marketing, festivals and/or the live music business
3. Exceptional organisational and communication skills
4. An attention to detail second to none
5. Able to prioritise, and hit deadlines consistently
6. Ability to plan and anticipate problems, along with understanding how best to address them
7. Resourceful and flexible with a positive ‘can do’ approach
8. Comfortable with extended time away from home and the requirements of seasonal work
9. Working knowledge of Microsoft Office suite with particular need to be fully competent on Microsoft Excel

Desirable

1. Working knowledge of one or more of the festivals within the LN Portfolio
2. Salesforce experience
3. Full UK Driver’s licence

Behaviours

The following attributes determine how the role will be carried out and are required to be a success:

1. A highly self-motivated and organised working style
2. 1st Class Communicator (both written and verbal) - confident, friendly, and professional yet firm; able to build a rapport with all types of people
3. A tenacious and conscientious team player who takes pride in delivering work to the highest standard
4. Ability to plan, anticipate problems and how best to address them
5. Ability to work calmly under pressure despite conflicting demands
6. Adept at managing multiple projects and tasks at one time
7. A fast learner

What the role includes

1. Enforcing standardised practices with concessionaires as set by HOD of Product
2. Owning accurate information supplied on brand exclusivity to concessionaires
3. Ensuring all brand partner exclusivity clauses are understood and are being respected by all concessionaires
4. Agreeing with concessionaires the service standards expected and required
5. Designing and enforcing activation bar process with concessionaires
6. Ownership over how our brand partners are represented on bar menus at festivals
7. Ownership over F&B tokens plus prepaid card facilities used by brand partners at festivals
8. Keeping operational information up to date – always being clear and concise
9. Communicating extensively with internal and external parties
10. Ensuring our partners are aware of, and adhering to, our Live Nation Sustainability Charter
11. Overseeing POS with concessionaire and festival teams
12. Being the go-to person between partners that supply products to festivals and our retail team(s)
13. Post-event sales reporting
14. Working closely with all teams in the Marketing Partnership department

What it’s like to work in the Team

Our team is made up of a diverse group of individuals, but we all share the same passion for exceptional delivery for our brand partners. We have a fun and supportive atmosphere within the team where we each take real ownership of our responsibilities. We are dedicated to building excellent relationships with our brand partners at our Festivals and Venues and spend time to ensure they experience a best-in-class service.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

APPLICATION DEADLINE: Monday 6th January 2025. We reserve the right to close applications at any time.

We enjoy an extended break during the Christmas period, so will review your application when we return in the new year. Thank you for your patience.

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