Concession Manager at Harvey Nichols

The company

June 25 Start

The Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group's production companies also supply movements and components to third-party watchmakers. The Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events.

The Swatch Group has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer's wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33,500 people in over 50 countries. Are you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, is seeking a dedicated Concession Manager to support our team and help drive success.

Job description

Team Management

1. Train, supervise, develop and motivate employees to achieve the goals of the store.
2. Deliver high customer service through team.
3. Produce team rotas and manage team holidays.
4. Monitor employees performance. Provide coaching, feedback and ensure completion of performance management.
5. Complete full and thorough probation reviews, quarterly reviews and annual reviews.
6. Complete all recruitment for your store team, while liaising with your HR Business Partner.

Training

1. Implement thorough induction programs for all new employees.
2. Raise any training needs to the Retail Trainer and HR Business Partner for yourself and your team, to ensure full support can be offered.
3. Ensure service standards and behaviors are in line with training and Swatch guidelines at all times.

Security

1. Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, team selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
2. Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
3. Management of all key and access security.
4. Maintain/build a general awareness of products and security hot spots.
5. Maintain correct processing of all deliveries.
6. Carry out stock checks and audits in line with Company policies and procedures.
7. Ensure the till is reconciled on a daily basis.
8. All transactions to be handled in a responsible and secure way.
9. Till functions, cashing up, payments and general duties.
10. Dealing with, and handling of, cash, credits cards and international currency.

Reporting

1. Accurate reporting of all administration and stock control.
2. Provide all reports, as requested from Swatch Management, within the deadlines as communicated.

Sales

1. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
2. Ensure good knowledge of all functions of watches and other products.
3. Contribute to the store reaching its monthly, quarterly and annual sales targets.
4. Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.

Care of the Store

1. Ensure the store is kept clean and presentable at all times.
2. Responsible for all store Health and Safety, including implementing and following policies and ongoing review of practices.
3. Good Visual Merchandising standards.

Communication

1. Attend briefing sessions as directed by your line manager.
2. Be familiar with international customer's customs and culture.
3. Attend the Retail Managers Meeting. Ensure all feedback and difficult conversations are conducted in a professional manner.

Product Knowledge

1. Attend regular training days.
2. Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
3. Provide product training to colleagues and complete spot checks on their product knowledge.

Merchandising

1. Ensure products are displayed in line with Company policies and procedures.
2. Deliver high store presentation standards.
3. Develop the Visual Merchandising Ambassador within store, assisting them where required.

Profile

Essential:

1. Previous retail management experience.
2. Passion to motivate, engage and raise morale.
3. Creativity in ideas to increase footfall and conversion.
4. Exceptional communication skills.
5. Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction.
6. Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions.
7. Driven to improve conversion and ensure the store and team meet KPIs.
8. Commercial acumen and business focus; financially aware with an understanding of what contributes to profit and strives to improve and set targets for achievement.
9. Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills.
10. Strong interpersonal skills with the emphasis on building good working relationships.
11. Commitment to their own development and development of their team.
12. Self-aware and acknowledges personal areas for improvement and development.
13. Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines.
14. Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed.
15. Flexibility to support team and company in working additional/different hours and at different locations as and when required.

Preferred:

1. Previous experience working in retail and/or fashion accessories.
2. Have experience dealing with international customers.
3. Ability to communicate in multiple languages.
4. Previous experience providing training to colleagues.
5. Experience and knowledge of Swatch and Flik Flak products.

Languages

A second language is preferred, but not essential.

Contact

Kevin Charles