Concession Manager at Harvey Nichols

The SWATCH Group; London; On-site; GBP 100,000 - 125,000; Full time

Job description

Job description

Team Management

• Train, supervise, develop and motivate employees to achieve the goals of the store.
• Deliver high customer service through team.
• Produce team rotas and manage team holidays.
• Monitor employees performance. Provide coaching, feedback and ensure completion of performance management
• Complete full and thorough probation reviews, quarterly reviews and annual reviews.
• Complete all recruitment for your store team, while liaising with your HR Business Partner

Training

• Implement thorough induction programs for all new employees.
• Raise any training needs to the Retail Trainer and HR Business Partner for yourself and your team, to ensure full support can be offered.
• Ensure service standards and behaviors are in line with training and Swatch guidelines at all times.

Security

• Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, team selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
• Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Management of all key and access security.
• Maintain/build a general awareness of products and security hot spots.
• Maintain correct processing of all deliveries.
• Carry out stock checks and audits in line with Company policies and procedures.
• Ensure the till is reconciled on a daily basis.
• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Reporting

• Accurate reporting of all administration and stock control.
• Provide all reports, as requested from Swatch Management, within the deadlines as communicated.

Sales

• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Responsible for all store Health and Safety, including implementing and following policies and ongoing review of practices.
• Good Visual Merchandising standards.

Communication

• Attend briefing sessions as directed by your line manager.
• Be familiar with international customer’s customs and culture.
• Attend the Retail Managers Meeting Ensure all feedback and difficult conversations are conducted in a professional manner

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Provide product training to colleagues and complete spot checks on their product knowledge

Merchandising

• Ensure products are displayed in line with Company policies and procedures.
• Deliver high store presentation standards.
• Develop the Visual Merchandising Ambassador within store, assisting them where required.