Computer Technician

Statement of Duties: Under the general direction of the Senior Computer Technician, the Computer Technician is responsible for providing ongoing technical support of information systems and processes that are critical to the services and operations of the library.

Through excellent customer service, the technician is able to provide high level support and oversight of library technology to ensure seamless access to library materials and services. Primary responsibilities include operational support of the integrated library system, network, self-check machines, and other peripheral equipment. The technician also facilitates a regular schedule of programming for library patrons with various levels of technical expertise.

Supervision Required: Employee works under the general direction of the Sr. Computer Technician. The employee plans and carries out the regular work in accordance with standard practices and previous training, with substantial responsibility for determining the sequence and timing of action and substantial independence in planning and organizing the work activities, including determining the work methods. Work is generally reviewed only for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements; the methods used in arriving at the end result are not usually reviewed in detail.

Supervisory Responsibility: Employee, as a regular part of the job, is not required to supervise other department employees. In absence of the supervisor, the position may occasionally manage and/or schedule the hours of part-time employees.

Confidentiality: The employee has regular access to confidential information such as patron records.

Accountability: Consequences of errors or poor judgment may include missed deadlines, adverse public relations and jeopardize programs.

Judgment: The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations or transactions, and determining actions to be taken within the limits of standard or accepted practices. Judgment is used in analyzing specific situations to determine appropriate actions.

Complexity: The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to a professional or technical field. Assignments typically involve evaluation and interpretation of factors, conditions or unusual circumstances; inspecting, testing or evaluating compliance with established standards or criteria; gathering, analyzing and evaluating facts or data using specialized fact finding techniques; or determining the methods to accomplish the work.

Work Environment: The work environment includes work on and around a variety of computer equipment. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. The employee may be required to work beyond normal business hours in accordance with the library’s hours of service and in response to emergency calls for service support.

Nature and Purpose of Relationships: Relationships are primarily with co-workers and the public involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems. Other regular contacts are with service recipients and employees of outside organizations such as vendors or consultants doing business with the department. Extraordinary courtesy, tact and diplomacy may be required to resolve complaints or deal with uncooperative persons.

Occupational Risk: Duties generally do not present occupational risk to the employee, however, the employee’s failure to properly follow safety procedures or take necessary precautions when carrying out duties such as installing computer servers may present risk of injury.

Essential Functions:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Implements critical system updates and routine procedures necessary for library operation. Troubleshoots system processes, assists with usage reports, and provides direct support to technology projects.
• Supports the integration of new technology and methodologies for library services, and participates in the testing and evaluation of new technology for usability and effective delivery of library services.
• Provides ongoing reliable and responsive technology support to library staff and patrons. Troubleshoots staff and public workstations by investigating and resolving computer hardware and software issues as they arise in a timely manner.
• Assists with the deployment of new machines, as well as the de-accessioning of old technology.
• Provides setup and takedown of AV equipment such as laptops, Chromecasts, projectors, and other peripherals.
• Facilitates technology programming for patrons of varying skill levels, as well as staff training as needed.
• Operates the library’s automation and communications systems including the Innovative Interfaces system, LANs, Internet access and telecommunication systems.
• Works a regular shift at the computer help desk, and provides in-person, email, and phone support to patrons.
• Performs necessary repairs and maintains a log of computer-related problems as they occur as well as the generation of activity statistical reports.
• Responsible for the installation and configuration as well as maintaining an inventory of computer hardware and software.
• In collaboration with Senior Technician, evaluates and makes recommendations for new products to purchase.
• Works with vendors as necessary to troubleshoot equipment issues.
• Attends meetings and training seminars in order to maintain knowledge of developments in technology in support of department operations.
• Assists in standing orders for computer-related supplies and prepares a schedule to dispose of old computers, printers, screens etc.

Required Minimum Qualifications:

Education and Experience: Bachelor's degree in Computer Science, Information Systems, or a related field and 3 years of experience in computer technology support OR High School Diploma/GED and 5 years of experience in computer technology support.

Knowledge, Abilities and Skills Required:

Knowledge: Working knowledge of computer hardware and software, including operating systems such as Windows, macOS, and Linux. Familiarity with networking concepts (e.g., LANs, TCP/IP) and web servers. Experience with security software and antivirus solutions. Knowledge of time management and scheduling software.

Abilities: Ability to troubleshoot, diagnose and resolve computer issues. Strong written and verbal communication skills are essential. Ability to plan, prioritize, and execute tasks efficiently and independently, with a keen eye for detail. Ability to leverage online resources and conduct effective research is also crucial for supporting departmental operations. Ability to work in a self-directed environment and possess a strong work ethic in a team mentality.

Skills: Skill in assessing hardware and/or software technology needs and instructing others in the use of computer programs and equipment. Proficient written and oral communication skills.

Knowledge of the following programs is preferred:

Envisionware(PC Reservation, LPT-1)

JAMEX(Printer Payment Devices using coin & dollar bills)

Princh(Mobile Printing)

Sophos: (Anti-virus software including updating, scanning, and installing on devices.)

Centurion: (Smart Shield protection: Scheduling, usage of preventing any user errors)

Bibliotheca: (Self-checkout machines, RFID pads, QuickConnect, System Management)

Comprise

Cisco Meraki: (Wi-Fi access points)

III Innovative: (Sierra LMS, Vega)

Google:(Workspace, Docs, Sheets)

Physical and Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Skills: Some physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be frequent lifting of objects such as personal computers and related hardware.

Motor Skills: Essential functions involve close hand and eye coordination and physical dexterity. Manipulation and motor control under conditions which may require extreme accuracy may be critical. The manual skills required are comparable to those which might be needed in making repairs or installing computer hardware equipment and/or software.

Visual Skills: Position requires the employee to routinely read documents, reports, and computer screens for analysis and constantly for general understanding. Employee is required to routinely determine color differences.

Application Submission:

Applications must be submitted online atwww.danbury-ct.gov/employment.Qualified applicants must submit an applicationno later than 11:59 pm, Tuesday, December 31st, 2024. EEO/M/F/D/V

ImportantNote: Paper applications will not be accepted.

The application must be completed in its entirety. Omissions, false, misleading or inaccurate information will result in rejection of the application.

It is recommended that applicants do not wait until the last day to submit the application. Applications should be completed as soon as possible after publication of the announcement for examination.

Please contact the Human Resources/Civil Service Department at (203) 797-4598 or humanresources@danbury-ct.gov if you need assistance or if you have any general questions.

1. Application Review

The Civil Service Commission is responsible for reviewing the applications to determine if they are complete and meet the minimum requirements for the position. The Commission will review all the applications for the position during their bi-weekly meetings following the closing date of the position.

If an application is accepted by the Civil Service Commission, then the applicant will be notified in writing and will be informed of the next step in the process. If the Commission does not accept an application, the applicant will also be notified in writing.

2. Testing
Once an application is accepted by the Civil Service Commission, the applicant will be notified in writing of the next steps in the testing process. Each test phase must be passed in order to continue to the next level of the selection process. The examination for this position will consist of the following parts:

PARTS WEIGHT

ORAL EXAM 100%

It is the applicant’s responsibility to adhere to the City’s testing schedule. Unless otherwise stated, there will be no make-up examinations or alternative examination dates.

If an applicant fails the test, the applicant will be immediately eliminated from consideration for this hiring process.

Oral Test Date: *week of January 13th, 2025
Test Time: To be Determined
Test Location: To be Determined

*Exam date may be subject to change

Unless otherwise notified, applicants are not permitted to bring and/or use calculators, electronic devices, books or other reference materials during the examinations).

Reasonable Accommodations in the testing process:

All requests for reasonable accommodations in the testing process along with medical documentation establishing the need for the accommodation must be submitted to the City of Danbury Human Resources Department no later than the closing date of applications.

3. The Eligibility List

A passing average score of “70” on the above test will place an applicant on the Eligibility List in rank order. The rank on this list is established according to the scores on the exam(s) indicated above plus any additional applicable seniority points awarded. The resulting list is then certified by the Civil Service Commission and will be used to fill vacancies as they occur, as per Civil Service Rules.

If the list is not exhausted, it remains in effect for one year. However, the Commission can decide to extend an eligibility list for one additional year.

Participation in the testing and recruitment process and/or placement on an eligibility list does not guarantee a continuance in the remainder of the hiring process nor does it imply or constitute an offer of employment.

4. Additional Testing Requirements

Once the eligibility list is certified, depending on the number of vacancies, candidates with the highest ranking on the list will be interviewed by a panel of City Officials. As future positions become available, applicants are interviewed from this list based on their ranking for as long as the list is active.