Compliance Mortgage Administrator

We are currently looking for an experienced Compliance professional to join our team.

The Advice Quality & Lender Process Administrator role is to ensure the smooth and efficient operation of mortgage application processes while upholding high standards of advice quality and compliance. This includes reviewing mortgage cases, facilitating lender processes, assessing risks, preparing client communications, and managing documentation. The role plays a crucial part in delivering excellent customer service, maintaining regulatory compliance, and supporting advisors in finding suitable solutions for clients.

Responsibilities:

• Responsible for review of Mortgage cases, ensuring Financial Network & FCA compliance
• Advisor risk assessment/fraud prevention – identifying and guiding advisors on standards and associated risk
• Ensuring the content and delivery of suitability letters to clients
• Efficiently and accurately submit client information and documents to chosen Mortgage lender. Understanding lender systems and basic criteria to produce an accurate lending decision
• Manage and research decline and maximum loan lending decisions. Support the broker for them to find a solution for the client
• Build and maintain relationships with internal and external stakeholders whilst working pro-actively alongside them
• Provide excellent customer service

Skills:

• Be able to prioritise tasks and have the ability to work under pressure
• Experience producing accurate work with great attention to detail
• Strong organisational skills and ability to work to deadlines
• Excellent internal and external interpersonal and communication skills (verbal & written)
• Be a team player as well as having personal initiative to be self-driven
• Strong customer service skills
• Confident telephone manner
• Desire for self-development

(The above list is not exhaustive and you will be expected to perform different tasks to meet the business objectives of the organisation)

Minimum Requirements:

• 1+ years experience within a mortgage function
• Experience with mortgage processes, financial networks, and FCA compliance.
• Previous experience or training in administrative roles is preferred.

Desirable:

• Any relevant certifications or qualifications in mortgage advising, finance, or administration would be beneficial but are not mandatory.

Company Overview:

Beginning our journey back in September of 2011, Heron Financial was established by Matt Coulson and Warren Harrocks, both extremely passionate about the industry. Through building long-lasting business relationships our solid client base has grown through referrals. With technology at the forefront of Heron Financial, the company is proud to be one of the leading Mortgage and Protection firms in the UK.

Equal Opportunities Statement:

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Corporate Social Responsibility:

At Heron Financial, we are committed to upholding high standards of Corporate Social Responsibility (CSR). We believe in conducting business in a sustainable, ethical, and socially responsible manner. As such, all employees actively contribute to making a positive impact on our culture that values integrity, transparency, and community.

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Mortgage Administration: 1 year (preferred)

Work Location: In person