Compliance Monitoring Manager

ManyPets; United Kingdom; Remote; GBP 35,000 - 65,000

Job description

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About Us
We love pets - which is why we’re on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. Our company is respectful, fun-loving and passionate about pets and their wellbeing. Throughout our business you'll meet people who think differently, aim for impact, and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets.

A day in the life
As a Compliance Monitoring Manager at ManyPets, you’ll provide objective second-line support to our UK business by executing a risk-based compliance monitoring programme. This will involve conducting in-depth reviews of ManyPets’ regulatory compliance, identifying key risks, and reporting findings to senior management. You’ll play a proactive role in challenging and supporting stakeholders to mitigate risk and remediate any breaches, ensuring we continuously improve regulatory outcomes for our customers.

Our UK business has undergone significant transformation over the past year. We’ve reshaped the Many Group by streamlining our UK operations and exiting the US market. We’ve stabilised our loss ratio, reset operations, and are nearly finished reorganising our Senior Leadership Team (SLT). With these foundations in place, we’re now focused on driving growth in the 2025/26 financial year.

The Risk and Compliance team plays a vital role in enabling this growth by providing high-quality, agile, and commercially focused risk oversight and regulatory guidance. We’re seeking a regulatory compliance expert with experience conducting thematic monitoring reviews in areas relevant to a UK Managing General Agent (MGA). You’ll be responsible for desk-based monitoring, assessing adherence to FCA regulations and internal policies. You’ll thrive in this role if you have a strong understanding of FCA regulations and their application within an MGA.

Your responsibilities

• Develop and execute the annual compliance monitoring plan, focusing on FCA rules and guidance.
• Conduct thematic reviews to assess compliance across the UK business, identifying and mitigating risks.
• Create and refine the compliance monitoring methodology, ensuring it is proportionate and robust.
• Present compliance findings to senior management and propose commercially viable solutions to address risks.
• Track the progress of corrective actions and ensure they are completed in a timely manner.
• Collaborate with the Risk & Compliance team to stay informed on regulatory changes and FCA focus areas.
• Provide training and guidance to staff on compliance monitoring processes and requirements.
• Assist the Group Head of Risk and Compliance and General Counsel with internal audit matters and liaise with the outsourced audit function.
• Leverage internal relationships to provide actionable compliance insights that support business innovation.
• Build and maintain strong working relationships with external stakeholders, including regulators, auditors, and partners.
• Monitor compliance with internal policies and regulatory requirements across all areas of the business.
• Develop and implement compliance testing strategies to assess adherence to regulatory standards.
• Identify emerging compliance risks and propose proactive strategies to address them.
• Provide ongoing support to business units in resolving compliance issues and integrating regulatory requirements into day-to-day operations.
• Maintain a central log of compliance monitoring results, corrective actions, and resolutions.

Your Skills And Experience

• You’re an established compliance professional with several years’ experience of compliance monitoring for a general insurer or intermediary.
• You have deep knowledge of the general insurance market and customer journey, particularly:
• Product governance and fair value regulations
• Distribution compliance
• Consumer Duty
• Dispute resolution (“DISP”) rules
• You are knowledgeable of all applicable regulations for our industry, including the FCA handbooks, and UK data protection legislation.
• You’re able to assimilate a range of management data, compiling information into conclusions and actionable plans in a way that everyone can understand.
• You'll have an impeccable understanding of English - written and verbal – and be able to write reports and updates with minimal support, in a clear and connected way.
• You’ll have a good understanding of insurance.
• We'd love it if you had a relevant degree, ICA diploma or certification; however, your commercial experience is just as valuable!

The interview process

This position has a three-step interview process, which will be held via Zoom.

• Stage 1 – an informal meeting with our People team. We’ll explain more about the role and how your experience matches up with what we need.
• Stage 2 – you’ll meet our Group Head of Risk and Compliance and our Legal Counsel. This will be a longer interview of up to 90 minutes, and we’ll ask you to complete a short presentation task. We’ll also ask you some competency and behavioural questions.
• Stage 3 – we may ask you to meet us again for a final round if you or we feel it would be beneficial before we progress to an offer.

Ways of working

On a typical day, you’ll be working from a laptop with a screen, mouse, keyboard, and headset. You’ll be meeting your colleagues on Zoom and keeping in touch regularly via email and Slack too – we’d expect you to be using your computer for around seven hours a day. We’d ask that you have a distraction-free work area and a reliable internet connection with a speed of 25Mbps so you can work effectively. We’ll make sure you have the right home set-up that supports you in the role by providing best-in-class technology, money towards a desk, and vision support.

Inclusion at ManyPets

We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback. If you'd like to read more about this, please download our Approach to Inclusion policy.

Reasonable adjustments and support

If you need any help, support, or advice at any point during the hiring process, please email [e-mail]. If you want to ask any questions or request an adjustment, please let us know and we'll do what we can to flex our approach.