Compliance Manager

We are looking for a Compliance Manager to support with the areas of regulatory compliance within the practice.

This is a varied role which requires excellent organisation skills. Attention to detail with a high level of accuracy is essential, as is the ability to prioritise effectively and meet deadlines.

We are ideally looking for a candidate who has experience of working in general practice or has a knowledge of CQC standards and requirements.

Main duties of the job

Working closely with the Business Manager, this newly created role will be responsible for HR functions and contractual documentation, ensuring CQC compliance, completion of mandatory submissions and annual maintenance checks are carried out. They will review and maintain a database/intranet (Clarity TeamNet) and ensure robust record keeping in all areas.

About us

We have 2 GP partners and a full complement of clinical and non-clinical staff, providing care to a patient population of 8,500. We operate from modern purpose-built premises with excellent transport links.

Job responsibilities

HR

• HR functions for all employed staff, including recruitment, employment checks, performance management, retirement, leave entitlement, appraisals etc.
• Issuing of offer letters and contracts for staff under the direction of the Business Manager.
• Ensure HR records are maintained for all staff, including DBS checks, contracts, absenteeism and training records.
• Implement mandatory and personal development training.
• Implement induction training for new staff.
• Arrange and conduct where appropriate appraisals for all admin and clinical staff.
• Support and mentor staff, both as individuals and as team members.
• Keep abreast of changes in employment legislation.
• Maintain up-to-date HR documentation (including job descriptions, employment contracts, DBS checks and employment policies).
• Ensure Teamnet staff records including HR Checks, immunisations and staff training are up to date.

Organisational

• Maintain Clarity Teamnet with agreed process (complaints, significant events etc).
• Manage the complaints process.
• Manage the significant event process.
• Management of Non-Clinical CAS Alerts.
• Ensure clinical CAS alerts are processed in a timely manner.
• Liaise with the PPG in conjunction with the Operations Manager.
• Management of NHS.uk, Google reviews and any other review platform.
• Organise staff and patient surveys and review GPPS results.
• Ensure all mandatory declarations are completed and submitted on time (eDEC, annual complaints return, NWRS, etc).
• Manage and process communications from NHSE, the ICB and other stakeholders.
• Production of best practice admin audits.

CQC

• Ensure compliance with all aspects of CQC.
• Liaise with team members ensuring departmental responsibilities with regards to CQC are completed (prescribing, IPC, etc).
• Ensure CQC searches are run regularly and acted on.
• Keep up to date with CQC assessment criteria and any other regulatory requirements.

Person Specification

Qualifications

• Good standard of education and English language, written and verbal.

Experience

• Experience of dealing with compliance and mandatory regulations.
• Experience of dealing with CQC regulations and standards.
• Experience and knowledge of HR functions.
• Experience of working in general practice, NHS or healthcare setting.
• Experience of using Teamnet or an employee intranet/database.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.