Complex Case Manager

The post holder will assist and provide a proactive and efficient Complex Case Management Service for all adult patients across all ELHT hospital sites. They will provide education and advice to maintain a high standard of discharge planning processes. Ensure and promote the timely access to health and social care resources to enable the safe and effective discharge of patients from hospital. To work in partnership with other interdependent teams and services across the Health and Social Care Economy that are involved in the discharge planning of patients.

Responsibilities:

• To provide pro-active and responsive support to the Head of Complex Case Management.
• Work across all ELHT sites to meet the needs of an efficient Complex Case Management Service.
• Advise, assist and navigate ELHT staff through the discharge planning process to plan and meet future care needs to facilitate a safe and timely discharge from hospital.
• To have the in-depth knowledge and skills to act as a resource for ward staff at all levels and other multi-disciplinary professionals ensuring there is a consistent and informed approach in relation to effective and timely discharge planning.
• Provide proactive input to all wards to ensure length of hospital stay is determined by clinical need and not by organisational resources.
• To promote and maintain effective communication channels between all Health and Social Care departments/agencies in the acute and community settings.
• Proactively advise and support staff to initiate the early discharge planning of patients with vulnerable/complex needs ensuring appropriate assessments are completed in a timely manner to facilitate discharge.
• Identify, progress chase and monitor delayed discharges and lost bed days within the patient journey and referrals. In the absence of the Head of Complex Case Manager complete and submit the SitRep for Delayed Transfers of Care when required.
  
  

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Contact Information:

For further details / informal visits contact:
Name: Tina Ostler
Job title: Business Support Manager
Email address: tina.ostler@elht.nhs.uk
Telephone number: 07955309052