Complex Care Case Manager (Mental Health) (AfC Band 7) - Mental Health - NHS Nottingham & Notti[...]

Employer: NHS Nottingham & Nottinghamshire Integrated Care Board

Employer type: NHS

Site: Ashfield Health Centre

Town: Nottingham

Salary: £46,148 - £52,809 per annum

Salary period: Yearly

Closing: Today at 23:59

Interview date: 12/03/2025

Complex Care Case Manager (Mental Health)

AfC Band 7

Job overview

NNICB is seeking to recruit an enthusiastic and forward-thinking nurse (RMN) to work as part of our Continuing Health Care team. The successful candidate will need to demonstrate knowledge, skills, and experience of person-centred assessments and of working within a multi-agency environment. If you are committed to the delivery of high-quality person-centred services, a good leader, and have excellent communication skills, this would be an ideal opportunity for you.

Experience of carrying out Mental Capacity Assessments and Best Interest Meetings is advantageous, and an understanding of DOLS and the Court of Protection would be beneficial to the role. You will need to be confident in using Microsoft Word, Excel, and Outlook and also be confident in learning new systems for recording and report writing.

The successful applicant will be required to work both autonomously and collaboratively in a team and be able to adapt to a rapidly changing environment. We offer a well-established, experienced, and supportive team with an extensive skills mix. We are committed to the continuous professional development of all of our staff.

If you are looking for a new challenge within your career pathway, then we would like to hear from you. For further details please contact: Jennifer Khuweis 01623 785450

Main duties of the job

The Continuing Care Case Manager will be expected to work within the Continuing Care team to ensure that identified complex cases are managed appropriately using expert knowledge and autonomous decision-making skills.

Working in partnership with patients, carers, GPs, case agencies, consultants, other health professionals, and social care as appropriate, you will be expected to assess and review complex care packages to ensure they continue to meet ongoing clinical needs.

You will lead and participate in Multidisciplinary Team meetings to ensure adequate outcomes of patient care packages and provide specialist clinical advice to the Triage panel for all patients accessing the Continuing Care service.

The role will include case management of adults assessed eligible for Continuing Care.

You will engage in clinical supervision and provide professional support and advice to colleagues and senior managers within the organisation.

Working for our organisation

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Nottingham and Nottinghamshire. We were formed with the intention to improve population health and collaborate with local partners (NHS, Local Authority, and Third Sector) to deliver high-quality health and social care provision to our local population.

We have accountability for the system delivery of the ICS’ priorities such as improving outcomes in population health and healthcare, tackling inequalities in outcomes, experience, and access, enhancing productivity and value for money, and helping the NHS support broader social and economic development.

We seek to improve the patient experience and are committed to looking at innovative ways we can improve care and offer access and choice to our patients. Patients are at the heart of everything we do, and it’s important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally. In conjunction with patient experience and the growing demands of our population, we are facing significant financial challenges.

The ambitions are great, but so are the opportunities to be part of our new and evolving organisation, to make positive impactful change to the health and social care agenda across Nottingham and Nottinghamshire.

Detailed job description and main responsibilities

• The post holder will be responsible for the active management of a caseload of patients with complex Continuing Healthcare needs that are either wholly or majority funded by the ICB. The post holder will support and advise on the commissioning of high-quality individual packages of care, and work in partnership with the Local Authority Commissioners for care packages that are jointly funded. The Complex Care Case Manager will support the development of and oversee the implementation of care plans for individual care packages, providing regular updates to the Head of Continuing Care.
• Manage high-cost complex care packages to reduce unnecessary expenditure where evident, ensuring that care delivery is appropriate and proportionate to the identified needs of the individual, ensuring the best use of resources.
• The post holder will offer clinical advice around complex packages of care and be an integral part of monitoring the quality of service provision.
• The post holder will ensure that they and the team adhere at all times to the relevant National Framework and guidance, NMC Code of Professional Conduct, and work within established policies, procedures, protocols, and systems ensuring quality standards and performance.
• Make referrals to various services and coordinate the different referrals ensuring that referrals have been picked up and acted upon.
• Ensure that care settings are of a high standard of quality linking into partner organisations to triangulate information where quality issues have been identified.
• Report all safeguarding concerns to the appropriate organisations and support investigations as required.
• Advise the ICB on future/potential development areas, gaps in service, or risks.
• Be aware of national requirements around MCA and MHA ensuring that care plans and service providers meet the requirements within these legal frameworks.
• Monitor and evaluate placement providers, reporting any issues to the wider ICB and other relevant professionals and organisations.
• The post holder will support the Lead Nurse to ensure that their workstream is planned and managed effectively and take the lead in assisting in their successful delivery.

Person specification

• Registered Nursing Qualification and current registration with NMC.
• Educated to degree level in a relevant subject or equivalent level qualification or significant experience of working at a similar level in a specialist area, ideally CHC.
• Able to demonstrate knowledge base around MCA and consent issues.
• Knowledge of safeguarding process and responsibilities.
• Demonstrated experience in a healthcare environment.
• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.

Our communities are from all walks of life, so we are too. Here at NHS Nottingham and Nottinghamshire ICB, we are not all the same. The diversity of our workforce gives us strength by providing unique firsthand experiences and voices to draw upon. We believe that to deliver high-quality services, we need to represent all the communities we serve.

Applicants who have a disability and meet the essential criteria for the job will be interviewed under the Guaranteed Interview Scheme. Please contact the Recruitment Team if you have any specific access needs at any stage of the process.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.