Complaints Officer

Randstad Construction and Property; Skelmersdale; On-site; GBP 25,000 - 30,000; Full time

Job description

Looking for a Complaints Officer to join a leading Property Services Company based in Skelmersdale.

Offering a competitive salary of up to £30,000 + benefits.

Your role will be to liaise with tenants regarding repairs, update on progress, and ensure that any complaints are received in accordance with policy and procedures. You will be responsible for taking ownership and managing complaints through to resolution in line with policy, ensuring agreed targets are delivered within your service area.

Key Responsibilities:

1. Call handling and managing correspondence via email and phone.

Requirements:

1. Previous experience within a similar role or industry, ideally in Social Housing.
2. Able to handle complaints effectively.
3. Excellent communicator, comfortable with email and telephone conversations.

If you are interested in this role, or would like more information, please attach an updated CV and we will be in touch.

Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.