Complaints Investigator

BDS (Northern) Limited; Greater London; Hybrid; GBP 60,000 - 80,000

Job description

BDS are currently looking to recruit a Complaints Officer to work with a well-known housing association based in W6. We are looking for an experienced Complaints Investigator who will be responsible for investigating and resolving complaints in a fair and impartial manner. You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.

Main Duties

1. Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
2. Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage.
3. Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress.
4. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution.
5. Provide high level written responses in line with the understanding of a regulatory approach to complaint handling.

This is a hybrid role with a minimum of three days in the office in W6. Pay rate: starting from £21.83ph PAYE or circa £28.70ph Umbrella. This is a temp ongoing role to start ASAP. Apply now for immediate consideration.

Job Overview

ID: 1404771

Date Posted: Posted 2 days ago

Expiration Date: 29/04/2025

Location: Hammersmith

Competitive