Complaints Coordinator

Complains Coordinator - Permanent - Liverpool City Centre - Hybrid - Immediate start

Your new company
My client, an awarding financial services company based in the heart of Liverpool's thriving business quarter, is seeking a professional complaint coordinator to join their business on a permanent contract.
Offices are based close to all travel links and offer an inclusive and friendly work environment.

Your new role
The position is being offered full time from Monday to Friday with a hybrid model in place once you have completed your training.
Salary being offered is between £26,000 per annum and £27,000 per annum. The main purpose of the position is to be responsible for the logging and investigation of all new complaints, ensuring compliance with policy and regulatory requirements.

1. Support the complaints process to ensure compliance with policy and regulatory requirements.
2. Work closely with Complaints and Quality Assurance Officer and Team Manager to ensure a seamless complaints process is delivered.
3. Liaise with dealer/broker partners, customers, field staff, and third-party finance partners in order to investigate complaint points raised.
4. Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses to IAF Reading team where appropriate.
5. Highlight any operational risks identified during the complaints handling process to the compliance team.

What you'll need to succeed

• Excellent communication skills, both written and verbal
• Complaints handling experience within a regulated environment, Legal/financial services
• Great attention to detail

What you'll get in return
Competitive salary
Excellent working environment
Great city centre location
Hybrid working

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.