Community Support Volunteer

Job Details: Community Support Volunteer

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Community Support Volunteer
Location: 7 North Park Road, Harrogate HG1 5PD

The Crossroads Diversion Scheme offers a trauma-informed scheme intended to address underlying causes of offending, by offering support to individuals that are at risk of entering the criminal justice system and first-time entrants. Engagement with the Crossroads Scheme is on a voluntary basis. Each individual receives a tailored support package, the intensiveness of which will be responsive to their needs. They are allocated a key worker who will provide direct interventions, advocate, and signpost into specialist agencies where necessary.

About the role...
This role is based in Harrogate and will involve travel to the Harrogate office and local organisations and user groups. Travel may also be required around York and Craven.

Tasks will include:

• Supporting Monthly EDI meetings
• Helping staff to take forward any ideas/actions discussed in meetings for improved EDI activities
• Maintaining an annual calendar of EDI events and supporting staff to plan and carry out events in house, online and in local community
• To support the service and staff team to obtain feedback from all individuals who have used our services
• To provide a routine telephone follow up following feedback and completion of service from all individuals who have used our services
• To support a presence at local EDI groups and events which will include local women’s group, women’s outreach/community bus, further opportunities to be explored
• To promote Crossroads service whilst supporting EDI events and activities
• Offer extra support for clients where needed with EDI, such as supporting attendance at EDI/events/groups with them
• Equality, diversity and inclusion (EDI) plays a huge role in ensuring we are properly supporting our service users, staff and everyone in contact with the service

This role will help you to gain valuable experience in:

• Working on your own initiative and with support
• Admin Skills
• Teamwork
• Adaptability
• Communication skills
• Problem solving
• Self-confidence

About you...
Skills we would like you to bring to the role:

• Organised
• Good IT skills
• Confident and positive manner
• Professional
• Honest and committed
• Good time keeping
• Able to work as part of a team, on own initiative and to instruction
• Non-judgmental towards people who have lived experience
• Some experience of working with vulnerable adults
• An understanding of Waythrough – information is available on our website, and you can call a specific project to make enquiries
• A genuine interest in being part of the mission and vision of Waythrough
• Ability to maintain professional boundaries, adhere to Humankind policies, engage in supervision, and complete relevant training
• Experience of working/volunteering with adults at risk/with support needs
• Confident in lone working and/or speaking with public

What Volunteers can expect from us...

• Regular supervision and support
• Induction and access to online and face to face training
• To learn and practice new skills within a teamwork setting
• To feel part of a team and the wider Humankind organisation
• Reasonable travel expenses reimbursed with proof of journey
• Opportunities to progress and experience other areas of Humankind's work in the region

Who are we…
Waythrough (Formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

Thanks for bearing with us – and don’t forget to check out the Waythrough (Formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site.

What can Waythrough (Formerly Humankind) offer you… Fantastic learning and development opportunities, including free training courses. Happy, Healthy You! – our wellbeing offers for our workforce.

Waythrough (Formerly Humankind) is an equal opportunities employer. We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear from you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at people.recruitment@waythrough.org.uk

Applications Close Date: 10 Feb 2025

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