Community Manager

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Location: London (3 days a week in-office)

About Gendo

Gendo is a revolutionary, browser-based AI platform designed to empower architects and designers to generate accurate, high-quality visual representations of their designs in seconds, not days - a huge improvement on existing workflows.

Within 18 months of founding we built an alpha product, beta product and, in summer of this year, launched our early-access product publicly. Today this product has thousands of users across many organisations, generating tens of thousands of images.

We pride ourselves on being a lean, focussed and efficient team formed of highly talented individuals. This, and our product driven mantra, led to us securing both substantial pre-seed-stage and seed-stage funding from renowned investors within the space, enabling us to expand our team and deliver on our ambitious vision.
What we value

At Gendo, design is at the core of our mission- both in the design of our products and also through its power to elevate creative expression, pushing the boundaries of architectural possibilities.

Driven by the power of collaboration, we have refined our technology in partnership with renowned firms such as Zaha Hadid Architects, Benoy, KPF, and David Chipperfield Architects, and of course within the Gendo team itself.

We take an exploratory approach to work, continuously innovating and seeking new ways to enhance the design process for our users.

Our ambition is big, we're building a passionate, dedicated, world class team to transform the future of architecture and design, making cutting-edge tools accessible and enabling users to bring their boldest ideas to life with speed and precision.
Role Overview

We are seeking an enthusiastic and proactive Community Manager to help us build and nurture our growing community of architects, designers, and industry professionals. If you are passionate about connecting people, fostering relationships, and creating engaging experiences, we would love to hear from you.

Together with the rest of the marketing team your primary objective would be driving user acquisition and engagement, led by our Growth Marketing Manager and CEO.

This would be achieved through management of our support system and the Gendo community forums, as well as through organising digital and IRL events.
Key Responsibilities

• Community Engagement: Actively engage with the Gendo community across various platforms, primarily our forums, but also social media, and our support system. Responding to questions, providing support, and facilitating meaningful discussions.
• Event Coordination: Plan, organise, and host online and in-person events such as webinars, workshops, and community meet-ups to promote Gendo and foster connections within the architecture and design community.
• Content Collaboration: Work closely with the Content and Social Media Manager to generate user-driven content such as interviews, case studies, webinars, user stories, and community highlights.
• Feedback & Advocacy: Act as the voice of the community, gathering feedback and insights to inform product development and improvements. Advocate for community needs and collaborate with internal teams to address them.
• Community Growth: Develop and implement strategies to grow and strengthen the Gendo community. This includes identifying and engaging with key influencers, potential partners, and other relevant stakeholders.
• Monitoring & Reporting: Track community engagement metrics, analyze trends, and report on community health and sentiment. Use data to inform and adjust community management strategies.

Requirements

• Proven experience in community management, preferably both for a PLG product and within the architecture, design, or technology sectors.
• Strong interpersonal and communication skills with the ability to build rapport and foster relationships.
• Experience organising and hosting events, both online and in-person.
• Familiarity with social media platforms, community forums, and content creation.
• Ability to manage multiple projects and tasks in a fast-paced environment.
• Passion for technology and design, evidenced in a professional or personal capacity

It would be a bonus for you to have:

• Experience utilising GenAI platforms such as Midjourney, ChatGPT, Stable Diffusion etc.
• (Extra bonus!) Experience or familiarity with CAD or 3D modelling software (e.g. Blender, 3DS Max)
• Image or video production experience with the Adobe suite

Why Join Gendo?

• Be a key player in driving the growth of a groundbreaking AI platform that is reshaping the architecture and design industry.
• Collaborate with leading architects and designers from top firms like Zaha Hadid Architects and David Chipperfield Architects.
• Hybrid work environment with the flexibility to be based in either our Bristol or London office, allowing you to balance work and life effectively.
• Work in a dynamic, fast-paced environment where your ideas and initiatives are valued.
• Competitive compensation package, including performance-based incentives and equity options.

What We Offer

This is a full time position, during which you'll spend 3 days a week in either our London or Bristol office, and 2 days a week working remotely from home (in the UK).

• Stock options; we firmly believe that you should share our future successes with ownership in the company.
• 25 days holiday, plus a day off during your birthday week.
• Private medical, dental and vision insurance.
• Flexible well-being allowance (e.g. gym membership)
• Frequent company socials and events

Interview Process

1. Application
   1. We'll review your application to see whether your skills and experience align with our needs
2. Introduction Call - 45 minute video call
   1. Our goal is to understand your motivations to join Gendo, learn why you'd be a great fit as well as answer any questions about us.
3. Take Home Task & Interview - 60/90 minute in person interview
   1. We'll share some tasks to understand how you'd approach the role and related scenarios
   2. Then there will be an interview to unpack that exercise along with questions around your previous experience and background, leaving time for any questions from you.
4. Founder Interview - 45 minute video call
   1. This is a final chat to meet both founders and understand team fit better.
5. Offer