Community Engagement Lead

Inclusive Consulting is excited to partner with a values-driven organisation renowned for its commitment to service excellence and community engagement. We are recruiting a passionate Community Engagement Lead for a new position based in Leeds. This role involves empowering customers' voices to influence the design and delivery of services, creating positive change in the communities where the organisation operates.

Role Responsibilities:

1. Engage with customers and communities to understand their needs and ensure their feedback is embedded in service delivery.
2. Design and implement innovative approaches to gather and act on customer feedback, ensuring it drives decision-making and service improvements.
3. Develop targeted engagement strategies to involve under-represented groups and ensure all voices are heard.
4. Analyse customer feedback and present insights to inform strategic decisions and improvements.
5. Foster strong community networks and work with partners to deliver impactful projects and initiatives that benefit customers and communities.

Person Specification:

1. Passionate about empowering customers and driving change within communities.
2. Strong communication skills, with the ability to present ideas clearly and engage diverse audiences.
3. Proven ability to work collaboratively with colleagues, stakeholders, and community groups to achieve positive outcomes.
4. Experience in community engagement, with a focus on inclusivity and customer participation.
5. Ability to analyse customer feedback and transform it into actionable insights.
6. Knowledge of regulatory requirements for customer involvement and service co-creation.
7. Proficiency with Microsoft IT packages (Word, Excel, Outlook) and the willingness to learn new tools to enhance customer engagement.

What's On Offer:

This permanent position offers a starting salary of £35,000, with the flexibility of hybrid working across Leeds. The office is centrally located with excellent transport links and parking.

Benefits include 27 days of annual leave, plus bank holidays, an occupational pension scheme, flexible working, and family-friendly policies. Employees also have access to a 24/7 Employee Assistance Program (EAP), mental health first aiders, and a modern, supportive workplace culture that values respect, support, and appreciation.

If you are passionate about customer and community engagement and want to make a meaningful impact, we encourage you to apply for this exciting opportunity!

We are committed to providing a fair and inclusive recruitment process. If you require any reasonable adjustments during the recruitment process, please inform your consultant. While we are unable to respond to all unsuccessful applications, we are happy to keep your details on our CRM system for future opportunities.