Community Administrator - Launceston & Tamar

NHS; Callington; On-site; GBP 80,000 - 100,000; Full time

Job description

Community Administrator - Launceston & Tamar

Cornwall Partnership NHS Foundation Trust

This job is now closed

Job summary

We are seeking an enthusiastic and experienced administrator to join us in East Cornwall, whose primary function will be to support the Launceston and Tamar Valley Community Nursing Team. This role will be supporting the team based in Launceston Hospital and Callington Health Centre. On occasion, you will be expected to support the wider North and East Integrated Care Area. The working pattern will include some weekend working.

The role will include the management of referrals from entry into the team through to discharge and interacting with patients, carers, and other health and social care professionals. Also, inputting to a range of patient and staff electronic systems, monitoring of staff Lone Working, and document management.

Support to the team will include helping staff manage appointments, inputting onto rosters, monitoring and maintaining registers and databases, and ordering stock and equipment. There is an element of patient-facing contact mainly via the telephone, but on occasions, patients may report to reception and need to be seen. The ability to travel independently between offices and cover the service over 7 days on a rota system is required.

Main duties of the job

The successful applicant will be articulate and have a keen eye for detail. Ability to maintain patient and staff confidentiality is an essential aspect of this role.

1. Managing referrals to the team via electronic systems and clinical record-keeping systems
2. Arranging meetings, preparing agenda, note-taking, and distributing papers
3. Support clinical staff at weekends by liaising with patients, gathering information for clinical staff from MDT and using electronic systems to ensure safe and effective communication
4. Assist with HR, Workforce, and recruitment paperwork
5. Act as first point of contact for telephone and face-to-face enquiries by patients, their relatives and carers, health and social care professionals, referrers, and the general public
6. Photocopying various documentation
7. Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/department
8. Sorting of incoming mail and distributing to addressed department/individual

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays, lots of people choose to visit the area. This increases the numbers of people who use our services.

Job responsibilities

For full information of the roles and responsibilities of this role, please see the attached job description and person specification.

Person Specification

Education, qualifications and experience

• NVQ 3 Administration or equivalent experience
• Computer literate and competent in use of Microsoft office applications
• Good literacy and numeracy skills

Skills and Aptitude

• Excellent verbal and written communication skills
• Ability to prioritise own workload and work unsupervised
• Organisational skills and accuracy

Knowledge and abilities

• Accurate typing and keyboard skills
• Previous experience in a healthcare office environment
• Knowledge of medical terminology
• Knowledge of CFT IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cornwall Partnership NHS Foundation Trust

Address

Callington Health Clinic and Launceston Community Hospital

Callington Health Clinic and Launceston Community Hospital