Communications Lead

The Communications Lead will develop and implement comprehensive communication strategies to launch engaging campaigns and events that inform and motivate stakeholders to embrace new ways of working, particularly in the context of the S/4 HANA transformation. This role will collaborate closely with the Global Change Team, third-party service providers, and various regional and local teams to ensure a unified approach. The Communications Manager will play a critical role in facilitating a smooth transition during the transformation journey, ensuring that all stakeholders are well-informed and engaged throughout the process.

Key Accountabilities:

1. Execute the communication and stakeholder engagement strategy, creating standardized assets and multi-channel events for diverse audiences (e.g., Finance, Supply Chain, Procurement) that align with the S/4 HANA objectives.
2. Build trusted relationships with key stakeholders to clarify and support Voyager’s communication agenda. This includes fostering collaboration and understanding among teams to ensure alignment on messaging related to the transformation.
3. Utilise the Voyager narrative and key messages to guide communication activities, focusing on cultural and process changes introduced by S/4 HANA. This will help articulate the benefits of the transformation to all impacted parties.
4. Maintain a communication schedule, ensuring timely delivery of high-quality content to relevant audiences, thus keeping everyone informed and engaged.
5. Create accessible communications materials to educate and direct stakeholders on deployment actions related to S/4 HANA, ensuring clarity and ease of understanding.
6. Measure communication effectiveness through data and insights, adjusting strategies as needed to maximize impact and engagement.
7. Support Change Champions in localizing communications and launching events, enabling them to effectively convey messages within their regions.
8. Collaborate with the Training Team to incorporate key messages about S/4 HANA into learning content, reinforcing the importance of the transformation.
9. Assist the Global Communication and Stakeholder Lead with event planning and communication deliverables, ensuring all initiatives align with broader program objectives.
10. Demonstrate a proactive approach to meeting communication deadlines, adapting quickly to evolving needs.

Qualifications and Experience Required:

1. Degree in a relevant field (journalism, communications, public relations, or marketing).
2. 5+ years of experience in managing business-facing communications for complex transformational projects, ideally ERP/IT-enabled, with a strong focus on S/4 HANA.
3. Proven track record in collaborating with third-party providers to achieve project goals.
4. Exceptional skills in content development for program communications, including the ability to tailor messages for diverse audiences.
5. Strong understanding of corporate communication channels, with innovative engagement strategies.